Join fellow attendees at the Welcome Reception as we kick off the 2025 Marketplace Risk Austin Conference. As the sun sets over the city, connect with global thought leaders, innovators, and experts at a laid-back networking event with old friends and new. Location will be sent to your email upon registration.

Be sure to check in early to connect and network with other attendees over breakfast!

As GenAI reshapes industries, every company leader is being challenged to rethink their organization’s approach. In this keynote, Abhay will present a practical playbook for transforming traditional Trust & Safety and Risk Operations teams—built on automation rules, human-in-the-loop processes, and policies—into AI-driven, adaptive functions. Drawing from Thumbtack’s real-world experience, Abhay will share best practices and lessons learned in implementing LLM-led rules, fine-tuned off-the-shelf models, and AI-enabled policy development. Trust & Safety was the first area in which Thumbtack adopted LLMs, and the company continues to refine its AI-driven approach. This session will guide leaders through the critical steps of starting their AI transformation journey, assessing what is possible, managing change effectively, and successfully launching AI-driven initiatives. It will also cover how to build a one-year transformation plan, recognizing that in such a rapidly evolving field, long-term planning remains uncertain. However, by cultivating a team seasoned in working with GenAI, organizations can stay agile and prepared for the future.

This session highlights the critical role of Law Enforcement Response (LER) in fostering community safety. It emphasizes the importance of effective collaboration with law enforcement agencies and outlines strategies for training and structuring teams to handle sensitive requests. Key learning points include the significance of specialized agent roles, the value of separating LER functions from broader operations, and the necessity of ongoing training to maintain compliance and precision. Attendees will gain insights into minimizing exposure to sensitive details while ensuring timely, lawful responses that prioritize community safety and trust.

The people you hire at your company can make or break your success. The problem is, hiring is getting more and more complex. Fraud attempts are increasing, people are getting crafty with efforts like deepfakes, all while businesses are trying to scale. From virtual hiring to AI to consistent policy changes, there’s a lot to keep up with. All of this creates obstacles and if there’s anything marketplaces need, it’s not more hoops to jump through. Join this informative conversation between three leaders in business, technology, and policy to hear about the latest innovation and change marketplaces need to be aware of and what to do about it.