SF CONFERENCE | Marketplace Risk
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Marketplace Risk Management Conference 2025 - #MRMC25

Presented by:

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San Francisco, May 12-14, 2025

The World's Largest Marketplace Conference

SPEAKERS

Featuring Founders, Operators and Experts From...

Join top experts, founders, and industry leaders as they share their experiences, strategies, and forward-thinking solutions to the most pressing challenges in risk management, trust & safety, compliance, and beyond.

Mike Wilkins

Head of Trust & Safety

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Jessica Ballard

VP, Risk & Claims

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Sujata Mukherjee

Sr Director - CX & Trust Product Management

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Discover more about the world's largest marketplace conference, including topics, speakers and the platforms participating.

ABOUT #MRMC

The only conference designed for marketplace and digital platform founders and leaders like Airbnb, Uber, Amazon, eBay, Google, Turo and more...

Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities.

Each year the industry convenes at the Marketplace Risk Management Conference - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - in order to learn, network and exchange best practices and industry trends.

ABOUT OUR CONFERENCES

Key Details & Why You Can't Miss Them

WHO

  • Marketplace and digital platforms founders & leaders wanting to learn from peers. 

  • Innovative solution providers, vendors and firms solving platform challenges.

  • Industry leaders and subject matter experts.

WHY

  • Learn best practices and tested strategies to protect your digital platform.

  • Network with peers and industry experts from around the world.

  • Share your knowledge and experience with other industry leaders.

WHAT

  • Risk Management

  • Trust & Safety

  • Legal Compliance

  • Technology Innovation

​Designed specifically for founders and leaders of marketplace and digital platforms to launch and grow.

WHEN

  • San Francisco, CA - May 12-14, 2025

  • Convene - 40 O'Farrell St, San Francisco, CA 94108, USA

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Find Out Why Founders and Leaders Attend The Marketplace Risk Management Conferences

AGENDA

2025 Draft Agenda

Focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms.

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Trust, Safety, and Fraud Prevention: The Three Musketeers of a Secure Marketplace

- Tejas Morabia, Head of Engineering - Buyer Risk, eBay
- Noam Livnat, Group Manager, Payments Risk Product Management, Google
- Catherine Porter, CBO, Prove

In an era dominated by AI and rapid technological advancements, online marketplaces are dealing with increasing waves of impersonators, fraudsters, bots, scams, and inappropriate content. These elements not only create significant challenges for online marketplaces, but also erode trust in online interactions and weaken consumer confidence in established brands.

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From Ground Zero to Governance: Crafting a Trust & Safety Operating Model for a Thriving Online Marketplace

- Alexandra Popken, Vice President of Trust & Safety, WebPurify

This presentation will provide a comprehensive roadmap for building a Trust & Safety Target Operating Model from the ground up, specifically designed for online marketplaces new to Trust & Safety yet navigating compliance with regulation. Led by a seasoned Trust & Safety expert, the session will explore best practices in structuring an effective team, developing robust policies, designing enforcement frameworks, and leveraging automated and manual efforts. Participants will gain actionable strategies to create a scalable and compliant Trust & Safety function.

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Protecting Sellers from Fraud and Abuse on Marketplaces

- Sudhir Lanka, Sr. Manager, Head of Fraud Strategy, Grubhub
- Bharath Teja Rapolu, Manager, Fraud & Risk Strategy, Grubhub

A marketplace thrives on quality sellers, attracting buyers and maintaining trust. Fraudsters exploit restaurants through impersonation, account takeovers, chargebacks, and refund abuse, causing financial and reputational harm. This session covers key fraud risks restaurants face and how Grubhub protects them using KYB controls, device intelligence, behavioral analytics, and additional risk indicators. Attendees will learn proactive fraud prevention and abuse detection strategies. We’ll also delve into large-scale phishing attacks that have compromised thousands of seller accounts and devices globally and explore how to stay ahead of emerging threats to safeguard sellers.

Level Up Your Marketplace Risk Experience

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Register for any of our conferences and unlock the Marketplace Risk Community App — your gateway to speakers, the agenda, networking with attendees, and so much more!

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