AGENDA

2024 Marketplace Risk Management Conference | May 14, 2024, 5:00 PM PDT – May 16, 2024, 5:00 PM PDT San Francisco, 40 O'Farrell St, San Francisco, CA 94108, USA

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Tue, May 14

1:00 PM - 5:00 PM
4 hours
Boot Camp Presented by Elephant
LegitScript Room
Elephant
Marketplace Risk
5:00 PM - 7:00 PM
2 hours
Welcome Reception Sponsored by Elephant
Convene
7:00 PM - 9:00 PM
2 hours
Advisory Board Dinner

Wed, May 15

8:00 AM - 9:00 AM
1 hour
Check In & Networking Breakfast
Vista Gallery
9:00 AM - 9:40 AM
40 minutes
Opening Session: Using Markets to Combat Misinformation
Zurich Room
Boston University
9:00 AM - 9:40 AM
40 minutes
Opening Session: Tell Me You've Heard about Pig Butchering
LegitScript Room
Santa Clara District Attorney’
9:50 AM - 10:30 AM
40 minutes
The Need to Protect Minors: Regulations, Legislation, and Product Design
Zurich Room
Enformion
Hintze Law
Outschool
Red Maple Strategies
9:50 AM - 10:30 AM
40 minutes
Developing A Multifaceted Approach to Payments-Related Risks on Platforms
LegitScript Room
Flutterwave
Genpact
LegitScript
9:50 AM - 10:30 AM
40 minutes
Leveraging AI for Trust & Safety Beyond Content.
Plaid Room
Elephant
HopSkipDrive
Outdoorsy
9:50 AM - 10:30 AM
40 minutes
Guardians of Growth: Fighting Promotion Abuse and Redefining Fraud Prevention
Incognia Room
iFood
Incognia
Swiggy
10:40 AM - 11:10 AM
30 minutes
Empowering Your Business through Strong Risk Management & Insurance Programs
LegitScript Room
Apollo
Brightside AI
Newfront
Outdoorsy
10:40 AM - 11:10 AM
30 minutes
Expert Panel: Successfully Outsmarting Account and Platform Fraud
Plaid Room
DAT Freight & Analytics
KuppingerCole Analysts
Verosint
10:40 AM - 11:10 AM
30 minutes
Protect, Prevent and Moderate: Strategies for Effective Content Moderation in Online Marketplaces
Incognia Room
Facebook
Pinterest
Teleperformance
10:40 AM - 11:10 AM
30 minutes
Super Charging Policy-Making and Automation with AI
Zurich Room
Airbnb
Etsy
Meta
SafetyKit
11:20 AM - 11:50 AM
30 minutes
Balancing Safety and Community: Strategies for a Secure Marketplace Platform
Zurich Room
Collx
Stream
11:20 AM - 11:50 AM
30 minutes
Scaling Trust & Safety Operations as Your Marketplace Grows
LegitScript Room
Cove
PartnerHero
WebPurify
11:20 AM - 11:50 AM
30 minutes
Mobile Identity - The Simplicity they Want, and the Protection you Both Need
Plaid Room
Telesign
11:20 AM - 11:50 AM
30 minutes
Fraud-as-a-Service: GenAI and the Sophisticated Tools Used by Fraudsters
Incognia Room
Freenow
Incognia
12:00 PM - 12:30 PM
30 minutes
Platform Revenue and Retention through Healthcare Solutions
Zurich Room
Gigsafe
Newfront
Zurich
12:00 PM - 12:35 PM
35 minutes
Adapting Fraud Strategies for Evolving Marketplace Payment Systems
LegitScript Room
Alto
Unit21
12:00 PM - 12:40 PM
40 minutes
Product, Pricing & Beyond: Trust & Safety's Positive Impact on Revenue
Plaid Room
Elephant
Roamly
Rover
12:00 PM - 12:40 PM
40 minutes
From Reactive to Proactive: Mitigating Evolving Threats in the Marketplace
Incognia Room
CHEQ
Upwork
12:30 PM - 1:30 PM
1 hour
Networking Lunch Sponsored by Sterling
Vista Gallery
1:15 PM - 1:55 PM
40 minutes
Risk and Reward: Five Ways Marketplaces Are Improving Trust & Safety in 2024
Zurich Room
eBay
Prove
1:15 PM - 1:55 PM
40 minutes
Full Circle Fraud Prevention: Bridging Vendors, Marketplaces, and Users
LegitScript Room
Incode
Oak MGMT
Snappt
1:15 PM - 1:55 PM
40 minutes
A Graduated Approach to Risk: Protecting Platforms Across the Customer Journey
Plaid Room
TransUnion
Uber
1:15 PM - 1:55 PM
40 minutes
Scamtastic! Protecting the Integrity of Online Marketplaces from the Scourge of Scams
Incognia Room
Darwinium
Warby Parker
2:05 PM - 2:35 PM
30 minutes
Game-Changing Approach to Identity Verification with PrizePicks and Socure
Zurich Room
PrizePicks
Socure
2:05 PM - 2:35 PM
30 minutes
Keeping Everyone Happy: Marketplace Content Policy in Practice
LegitScript Room
Etsy
SafetyKit
Upwork
2:05 PM - 2:35 PM
30 minutes
What All Marketplaces Need to Know about Screening with Background Checks to Avoid More Risk
Plaid Room
Seyfarth
2:05 PM - 2:35 PM
30 minutes
A New Era of CX With AI-Powered Fraud Detection and Prevention
Incognia Room
AI Solutions Group
IntouchCX
2:45 PM - 3:15 PM
30 minutes
The Passive Detection Playbook - Catch Fraud without Friction
Zurich Room
Sardine
StockX
2:45 PM - 3:15 PM
30 minutes
Empowering Fortune 500s Through Open Marketplaces: Trusting the Untrusted
LegitScript Room
Bugcrowd
Trolley
2:45 PM - 3:15 PM
30 minutes
User-Generated Content Moderation and the Constitution
Plaid Room
ContextLogic Inc
Crowell & Moring LLP
2:45 PM - 3:15 PM
30 minutes
Unique Risk Signals and Their Application to Digital Marketplaces.
Incognia Room
Experian
3:15 PM - 3:30 PM
15 minutes
Afternoon Coffee Break
Vista Gallery
3:30 PM - 4:10 PM
40 minutes
Wish and EverC: Pioneering AI Technology to Crack Down on Counterfeits
Zurich Room
EverC
Wish
3:30 PM - 4:10 PM
40 minutes
Building Trust through Safety: Recognizing and Responding to the Reality of Online Child Sexual Exploitation Risk
LegitScript Room
Thorn
3:30 PM - 4:10 PM
40 minutes
Navigating Payment Partnerships: A Comprehensive Guide to Common Pitfalls
Plaid Room
Etsy
GoCardless
Perkins Coie
Stripe
3:30 PM - 4:10 PM
40 minutes
Balancing Privacy and (IRL) Real-World Safety in Consumer Experiences
Incognia Room
Sittercity
TaskRabbit
Uber
4:20 PM - 4:50 PM
30 minutes
Fake Reviews: Regulation and the Battle for Consumer Confidence
Zurich Room
Alorica
Clutch
Pasabi
TakeOne.video
4:20 PM - 4:50 PM
30 minutes
Trauma-Informed Trust & Safety: Programs to Support Mental Health on Platforms and in the Workplace
LegitScript Room
DoorDash
Integrity Institute
Sittercity
The Purple Method
4:20 PM - 4:50 PM
30 minutes
Fighting Fake Accounts with Threat Intelligence
Plaid Room
ActiveFence
Upwork
4:20 PM - 4:50 PM
30 minutes
Today’s Disruptors in High-Volume Onboarding
Incognia Room
Fetch
University of Texas-Austin
Yardstik
5:00 PM - 5:30 PM
30 minutes
New Developments in California Privacy Law
Zurich Room
Seyfarth
5:00 PM - 5:30 PM
30 minutes
Insurance Trends and Innovations: Thinking Outside the Box to Protect Your Platform
LegitScript Room
Citadel
Hub
Wolt
5:00 PM - 5:30 PM
30 minutes
Establishing Trust in a Digital World to Prevent Fraud
Plaid Room
Feedzai
Thomson Reuters
5:00 PM - 5:30 PM
30 minutes
Regulatory Outlook: What's in Store for Platforms in 2024
Incognia Room
Airbnb
Red Maple Strategies
Thumbtack
5:30 PM - 6:30 PM
1 hour
Mix & Mingle
Vista Gallery
6:30 PM - 8:30 PM
2 hours
Sponsor Dinners
Various Locations
8:00 PM - 11:00 PM
3 hours
Nightcap Sponsored by ActiveFence and LegitScript
Pandora Karaoke & Bar

Thu, May 16

8:00 AM - 9:00 AM
1 hour
Check In & Networking Breakfast
Vista Gallery
9:00 AM - 9:40 AM
40 minutes
Opening Session - Making the Case: Measuring ROI for Trust & Safety
LegitScript Room
DoorDash
Sittercity
Twinkle
9:50 AM - 10:30 AM
40 minutes
How to Leverage Legal to Achieve Business Goals
Zurich Room
DoorDash
Final Bell
OfferUp
Poshmark
9:50 AM - 10:30 AM
40 minutes
Time Traveling in Trust & Safety: Learning from the Past and Looking to the Future
LegitScript Room
Independent
PartnerHero
Unitary
9:50 AM - 10:30 AM
40 minutes
Terms of Use Enforceability: Recent Trends and Cases
Plaid Room
Instawork
Perkins Coie
9:50 AM - 10:30 AM
40 minutes
Digital Inclusion Hinges on Accessibility: ADA, WCAG and Leveraging AI
Incognia Room
Allyant
Seyfarth Shaw LLP
9:50 AM - 10:30 AM
40 minutes
Part 1: Securing Investment and Measuring the ROI of Trust & Safety
Workshop Area
TrustRaise
Twinkle
10:40 AM - 11:10 AM
30 minutes
Developing Trust & Safety by Design
Zurich Room
DoorDash
Wolt
10:40 AM - 11:10 AM
30 minutes
Best Practices to Create a Safer Platform Through Technology
LegitScript Room
Persona
Sittercity
TaskRabbit
10:40 AM - 11:10 AM
30 minutes
Developing Trust & Safety Policy Best Practices
Plaid Room
DoorDash
Google
Outdoorsy
Trust & Safety Forum
10:40 AM - 11:10 AM
30 minutes
Unpacking SMS Toll Fraud at the Intersection of AI and Telco Collusion
Incognia Room
Arkose Labs
Uber
10:40 AM - 11:10 AM
30 minutes
Part 2: Securing Investment and Measuring the ROI of Trust & Safety
Workshop Area
TrustRaise
Twinkle
11:20 AM - 11:50 AM
30 minutes
Shifting the Culture: Regulatory Compliance as a Proxy for Inclusion and Innovation
Zurich Room
Hinge
Wolt
11:20 AM - 11:50 AM
30 minutes
Six Degrees of Separation: Data Science Exposes Secret KYB Risk
LegitScript Room
Trulioo
Wish
11:20 AM - 11:50 AM
30 minutes
Translating Risk Mitigation into Great Experiences
Plaid Room
Outdoorsy
Persona
Udemy
11:20 AM - 11:50 AM
30 minutes
Circular Marketplaces: Solving Unique Trust, Risk and Safety Issues
Incognia Room
McFadyen Digital
Vinted
12:00 PM - 12:30 PM
30 minutes
How Generative AI Works and How to Use It
Zurich Room
Cove
OpenAI
12:00 PM - 12:40 PM
40 minutes
The Importance of KYB in the Marketplace Economy
LegitScript Room
Caf
Delivery Hero
Reverb
StockX
Upgrade
12:00 PM - 12:40 PM
40 minutes
You Need a Government Affairs Strategy: Building Your Government Affairs Capabilities at all Company Stages
Plaid Room
Poshmark
Red Maple Strategies
Seyfarth Shaw LLP
12:00 PM - 12:40 PM
40 minutes
Rapid Reactions and Resilience: Navigating a Cybersecurity Incident
Incognia Room
HopSkipDrive
Outdoorsy
Seyfarth Shaw LLP
12:30 PM - 1:30 PM
1 hour
Networking Lunch Sponsored by Sterling
Vista Gallery
1:10 PM - 2:00 PM
50 minutes
Battling the New Generation of Account Takeover Attacks
Zurich Room
Pinterest
Sift
1:10 PM - 2:00 PM
50 minutes
How to Create a Successful Fraud-Fighting Team?
LegitScript Room
Google
Trulioo
Udemy
Walmart
1:10 PM - 2:00 PM
50 minutes
How to Design Safe and Inclusive Marketplace Communities
Plaid Room
Checkr
Envoy
Turo
1:10 PM - 2:00 PM
50 minutes
Advanced Analytics in Risk Management
Incognia Room
Caf
CertiFid
Reverb
Square/Cashapp
2:00 PM - 2:40 PM
40 minutes
Going Global: Strategies and Pitfalls to Avoid When Growing Internationally
Zurich Room
Seyfarth Shaw LLP
2:00 PM - 2:40 PM
40 minutes
Platform AI Integrations: Navigating Unchartered Legal Risks
LegitScript Room
Faegre Drinker
HopSkipDrive
Instawork
2:00 PM - 2:40 PM
40 minutes
Driving Toward Safety: Learn How Uber and CMT are Each Leveraging Technology to Save Lives
Plaid Room
Cambridge Mobile Telematics
Uber
2:00 PM - 2:40 PM
40 minutes
Incident Response Best Practices
Incognia Room
DoorDash
Meta
Outdoorsy

AGENDA

Tue, May 14

Boot Camp Presented by Elephant

Welcome Reception Sponsored by Elephant

Advisory Board Dinner

Wed, May 15

Check In & Networking Breakfast

Opening Session: Using Markets to Combat Misinformation

Opening Session: Tell Me You've Heard about Pig Butchering

The Need to Protect Minors: Regulations, Legislation, and Product Design

Developing A Multifaceted Approach to Payments-Related Risks on Platforms

Leveraging AI for Trust & Safety Beyond Content.

Guardians of Growth: Fighting Promotion Abuse and Redefining Fraud Prevention

Empowering Your Business through Strong Risk Management & Insurance Programs

Expert Panel: Successfully Outsmarting Account and Platform Fraud

Protect, Prevent and Moderate: Strategies for Effective Content Moderation in Online Marketplaces

Super Charging Policy-Making and Automation with AI

Balancing Safety and Community: Strategies for a Secure Marketplace Platform

Scaling Trust & Safety Operations as Your Marketplace Grows

Mobile Identity - The Simplicity they Want, and the Protection you Both Need

Fraud-as-a-Service: GenAI and the Sophisticated Tools Used by Fraudsters

Platform Revenue and Retention through Healthcare Solutions

Adapting Fraud Strategies for Evolving Marketplace Payment Systems

Product, Pricing & Beyond: Trust & Safety's Positive Impact on Revenue

From Reactive to Proactive: Mitigating Evolving Threats in the Marketplace

Networking Lunch Sponsored by Sterling

Risk and Reward: Five Ways Marketplaces Are Improving Trust & Safety in 2024

Full Circle Fraud Prevention: Bridging Vendors, Marketplaces, and Users

A Graduated Approach to Risk: Protecting Platforms Across the Customer Journey

Scamtastic! Protecting the Integrity of Online Marketplaces from the Scourge of Scams

Game-Changing Approach to Identity Verification with PrizePicks and Socure

Keeping Everyone Happy: Marketplace Content Policy in Practice

What All Marketplaces Need to Know about Screening with Background Checks to Avoid More Risk

A New Era of CX With AI-Powered Fraud Detection and Prevention

The Passive Detection Playbook - Catch Fraud without Friction

Empowering Fortune 500s Through Open Marketplaces: Trusting the Untrusted

User-Generated Content Moderation and the Constitution

Unique Risk Signals and Their Application to Digital Marketplaces.

Afternoon Coffee Break

Wish and EverC: Pioneering AI Technology to Crack Down on Counterfeits

Building Trust through Safety: Recognizing and Responding to the Reality of Online Child Sexual Exploitation Risk

Navigating Payment Partnerships: A Comprehensive Guide to Common Pitfalls

Balancing Privacy and (IRL) Real-World Safety in Consumer Experiences

Fake Reviews: Regulation and the Battle for Consumer Confidence

Trauma-Informed Trust & Safety: Programs to Support Mental Health on Platforms and in the Workplace

Fighting Fake Accounts with Threat Intelligence

Today’s Disruptors in High-Volume Onboarding

New Developments in California Privacy Law

Insurance Trends and Innovations: Thinking Outside the Box to Protect Your Platform

Establishing Trust in a Digital World to Prevent Fraud

Regulatory Outlook: What's in Store for Platforms in 2024

Mix & Mingle

Sponsor Dinners

Nightcap Sponsored by ActiveFence and LegitScript

Thu, May 16

Check In & Networking Breakfast

Opening Session - Making the Case: Measuring ROI for Trust & Safety

How to Leverage Legal to Achieve Business Goals

Time Traveling in Trust & Safety: Learning from the Past and Looking to the Future

Terms of Use Enforceability: Recent Trends and Cases

Digital Inclusion Hinges on Accessibility: ADA, WCAG and Leveraging AI

Part 1: Securing Investment and Measuring the ROI of Trust & Safety

Developing Trust & Safety by Design

Best Practices to Create a Safer Platform Through Technology

Developing Trust & Safety Policy Best Practices

Unpacking SMS Toll Fraud at the Intersection of AI and Telco Collusion

Part 2: Securing Investment and Measuring the ROI of Trust & Safety

Shifting the Culture: Regulatory Compliance as a Proxy for Inclusion and Innovation

Six Degrees of Separation: Data Science Exposes Secret KYB Risk

Translating Risk Mitigation into Great Experiences

Circular Marketplaces: Solving Unique Trust, Risk and Safety Issues

How Generative AI Works and How to Use It

The Importance of KYB in the Marketplace Economy

You Need a Government Affairs Strategy: Building Your Government Affairs Capabilities at all Company Stages

Rapid Reactions and Resilience: Navigating a Cybersecurity Incident

Networking Lunch Sponsored by Sterling

Battling the New Generation of Account Takeover Attacks

How to Create a Successful Fraud-Fighting Team?

How to Design Safe and Inclusive Marketplace Communities

Advanced Analytics in Risk Management