In this fireside chat, we’ll explore the path to building safer, more trusted marketplaces, including the biggest challenges in keeping marketplaces secure from cutting-edge threats, both human and bot-driven. During this session, we'll also cover: (1) How to move from reactive risk management to precise, proactive threat prevention; (2) Strategies for leveraging your existing tech stack to stay ahead of evolving threats; and, (3) Why industry-wide collaboration is necessary for the long-term viability of marketplaces. Speakers: - Jack Gashi, Director of Enterprise, CHEQ - Chris Horne, Director of T&S Investigations & Intelligence, Upwork

Generative artificial intelligence, deepfakes and app cloners have gained prominence in recent months, causing millions of dollars in losses through fraud against financial institutions and retailers. In this lecture, we will present the latest malware and technological tools used by fraudsters to perpetrate large-scale fraud and delve into how each of these software functions, the primary challenges faced thus far, upcoming trends in fraud, and, most importantly, how institutions can defend themselves against these large-scale attacks. The session will discuss deepfakes, app cloners, emulators, virtualizers, image injection, and their impacts on fraud techniques such as fake accounts, voucher abuse, refund abuse, and identity fraud. Speakers: - Eduardo Pires, Global Head of Industry, Food Delivery & Ride-hailing, Incognia - Guilherme Tong, Head of Fraud Prevention & Fintech Data, Freenow

A discussion/overview to show how to maintain marketplace Integrity and ensure listing and user interactions adhere to legal and ethical standards. The aim of the discussion is gaining insights from T&S content moderation leads on how they encourage positive engagement on the platform’s whist protecting the users having exposure to illegal items, hate speech, harmful content including scams and misinformation. Speakers: - Severo Guardado, (Formerly) Facebook and Pinterest, Director of Trust and Safety and Industry Lead - Camilla Hegarty, SVP Practice Lead and Business Development, Teleperformance

Dive into the pressing challenge of promotion abuse in the gig economy, a critical issue impacting the $218 billion US food delivery market. As industry leaders face losses of up to $1.5 million monthly due to fraud, this session highlights innovative strategies and technologies combating this threat and safeguarding businesses and trusted users. Join this session as we explore the vital cooperation between fraud prevention and growth strategies and incentives to acquire new customers and maintain the loyal ones. Discover how cutting-edge device recognition and secure transaction technologies are transforming fraud prevention from a cost center into a revenue generator, enhancing customer trust and their overall experience, gaining insights into practical solutions for real-world challenges, preparing your organization to thrive in an era where defending promotions is critical to marketplace prosperity. Speakers: - Gustavo Cruz, Group Product Manager - Fraud Prevention, iFood - André Ferraz, Co-Founder & CEO, Incognia - Alejandro Stein, Fraud Prevention Executive, Former Global Head of Payments, Fraud and Partners - Dolly Sureka, Vice President & Head, Assurance & Business Advisory, Swiggy

There has been a massive increase in lawsuits under the California Invasion of Privacy Act. Any company with a website can be a target, with most of the claims currently targeting the operations of cookies, pixels, chatbots, pen registers and tracking software. Given the risks to platforms, everyone needs to be aware of these requirements, especially because the exposure can be significant – liability up to $5,000 per violation (which can be any time a user comes to the company website) and no showing of actual damages are required. Join this session to learn the ins and outs of this new trend under the CIPA. Speaker: - Kathleen McConnell, Partner, Seyfarth Shaw LLP

With the tide turning on fake review scammers, this panel will discuss the latest developments in the battle for authentic reviews, helping you understand what you should be doing to prepare for coming regulation. In this session we will cover: (1) What the regulatory landscape looks like now and what lies ahead; (2) What is a fake review? It’s more complicated than you might imagine; (3) How fake reviews are connected to fake accounts, scams and other types of abuse; and, (4) As the tide turns on fake review scammers, how can you prepare your platform to protect your users? Speakers: - Chris Downie, Co-Founder & CEO, Pasabi - Chayeeta Sarkar, Vice President Trust & Safety Operations, Alorica - Daniel Sorochkin, Co-Founder and CEO, TakeOne.video - Ryan Stevens, VP, Marketplace Strategy, Clutch

Since its founding in 2010, Wish has become an ecommerce giant. In 2021, the platform came under heavy scrutiny from regulators, including an outright ban in France due to counterfeits. As part of their goal to ensure an optimal online shopping experience for users, Wish partnered with EverC to attack the problem. Less than a year later, Wish has been welcomed back to France. NPS scores, customer retention and conversion have increased; and, order cancellations and refunds have decreased. During this session, you'll hear the story of how Wish leveraged advanced technologies such as artificial intelligence and machine learning, to help manage risks and enhance their. You will learn: (1) How counterfeits harm marketplaces – not only from a regulatory, but a reputational standpoint; (2) How marketplaces can navigate this new era of increased accountability, regulation, and risk; And, where does AI fit in? Speakers: - Erin Brusseau, Director of Content Moderation, Wish - Ariel Tiger, CEO, EverC

Marketplaces are right to be concerned about counterfeits and fraud - but what are the best practices for policies and operations? How do you eliminate bad actors without introducing excessive friction on legitimate sellers? This fireside chat with Travis at StockX and Soups Ranjan at Sardine provides a playbook covering real use cases, operational approaches, and the latest tech to help you passively detect risk without adding friction. Speakers: - Travis Dawson, Director Product Management, Marketplace/CS/Trust & Safety, StockX - Soups Ranjan, Co-Founder, CEO, Sardine

As a leading innovator in skill-based gaming, PrizePicks has a tough growth challenge to solve: creating a trusted environment with the identity verification of the largest swath of the population without posing friction at onboarding. For PrizePicks, that means onboarding harder-to-identify next-gen gamers with a lighter credit history while keeping out those 18 and younger who aren’t legally allowed to engage. This younger demographic tends to have less financial history and therefore requires more advanced capabilities for verifying identity. This session explains the unique challenges faced at PrizePicks and how passively identifying and mitigating fraud enabled a growth strategy that gives customers the best possible experience from the first touch all the way through game play. Socure and Prizepicks will explain today’s pain points and provide a future-forward framework that will prepare you for today’s—and tomorrow’s—fraud and regulatory landscape. Speakers: - Jay Deuskar, Co-Founder & CTO, PrizePicks - Eric Levine, SVP, Head of DocV, Socure

This session will explore the rapidly escalating threat of identity fraud in growing marketplaces and share strategies for reducing friction in the identity verification process, while simultaneously improving trust and safety. Transitioning from awareness to action, we will unveil a comprehensive exploration and examination on the importance of obtaining accurate signals (such as identity checks) at the opportune moment within your workflow, which is crucial for mitigating friction, via accelerated personalization, throughout the entirety of the customer journey. Drawing from the successful partnership between Prove and eBay, they will provide compelling evidence of how these strategies ensure both user convenience and protection against fraud while increasing the company’s gross merchandise value (GMV). By the conclusion of this session, attendees can anticipate not only heightened awareness of the evolving threat landscape, but also a roadmap with actionable steps to help shield identities from fraud at an accelerated pace, increasing their GMV. Speakers: - Deniz Ertan, Senior Director of Risk, eBay - Mary Ann Miller, VP, Evangelist & Fraud Executive Advisor, Prove

A discussion based on recent insights about the needs, worries and goals of gig workers and their access to healthcare, and how it can create opportunities for revenue and retention for platforms. Speakers: - Daniel Gerow, GM, Gigsafe - Garrett Johnson, Senior Vice President, Newfront - David Pickerell, CEO, Para & GigSafe - Farah Rehman, Head of Customer, Strategy & Execution, Life, Accident & Health, Zurich

Join us for an illuminating fireside chat as we delve into the intricacies of CollX, a premier marketplace for trading card collectors. In this session, we'll explore CollX's evolution, from its inception to its current state, highlighting its key features and risk management strategies. Discover how CollX mitigates risks associated with trading card transactions, utilizing innovative AutoMod features and in-house moderation solutions. Learn about the pivotal role of Stream Chat in enhancing user safety and engagement, including the integration of CollXAI. Explore marketplace implications, upcoming developments, and future challenges, concluding with valuable insights and advice for marketplace platforms. Speakers: - Ross Gutierrez, Head of Enterprise Sales, Stream - Ted Mann, CEO and Co-Founder, Collx

This session explores legal and policy developments aimed at tackling children’s privacy and online safety to help marketplace counsel and technology teams develop cohesive strategies in the face of legal uncertainty. Panelists will provide a high-level summary of existing children’s online privacy and safety laws, an update on California's Age Appropriate Design Code litigation, and legislative efforts to close the gaps between existing law and legal challenges to those laws. Speakers: - Nadia Daley-Blake, Lead Counsel, Outschool - Garient Evans, Senior Vice President of Product Development, Enformion - Charlotte Lunday, Senior Associate, Hintze Law - Heather Stewart, Managing Director, Red Maple Strategies

How can modern digital marketplaces mitigate the promotion of false and misleading information without affecting the volume and quality of user-generated content? What if we could reduce the flow of misinformation with no censorship and no central authority judging truth? We present a novel mechanism designed to create a meta-layer of platform governance on existing platforms that affords providers the ability to elevate credible claims in an information-dense online ecosystem. Content moderation is economically self-sustaining. Our solution, informed by a decade of theory and practice in building digital platforms, has shown promising results in both, large online survey experiments, and interactive online marketplace experiments, providing evidence of its efficacy among nearly four thousand responses from surveyed users. This solution is platform-agnostic, significantly limits the production of misleading and false claims, and increases the likelihood of sharing credible information in line with regulatory compliance. This talk will discuss the causes of online harms and a market mechanism to address them, in particular, the fake news challenges on social media, advertising, and e-commerce markets. For the modern digital marketplace, harms are better cognized as decision errors and externalities producing ""market failures."" We demonstrate how our introduction of truth warrants corrects market failures by affording users the ability to make financially-backed credible claims, increasing their reach, without imposing constraints on free speech. Our online experiments with nearly 4,000 responses from surveyed users in a social media setting, and an interactive e-commerce marketplace simulations, showcase that this successfully reduces misleading claims, and provides a self-regulating, financially beneficial intervention for digital platforms. Speaker: - Marshall Van Alstyne, Questrom Professor of IS, Boston University

Explore different ways for quantifying investments in trust & safety, tailored for effective communication with decision-makers. This panel brings together industry leaders to share innovative strategies and actionable insights, demonstrating how trust & safety initiatives can drive revenue growth and foster sustainable business success. Speakers: - Matthew Hertz, CEO, Elephant - Tiffany Lin, Trust & Safety Consultant - Guillem Pons, Director of Product Management, Rover - Charles Zhu, Sr. Director of Underwriting & Actuarial, Roamly

Join industry experts as they discuss the expanded role of AI in Trust & Safety beyond content. This panel will explore the framework of the actors themselves and how to consider using AI to evolve your Trust & Safety teams. The discussion will revolve around different ways different companies have approached this. Additionally, the panel will examine the use of AI to identify typical behaviors of users, which can be used to profile individuals to determine if they are likely to be good members of the platform or if they pose a risk. Speakers: - Jessica Ballard, VP, Risk & Claims, Outdoorsy - Matthew Hertz, CEO, Elephant - Michelle McCombs, Vice President, Safety & Experience, HopSkipDrive

B2B and B2C marketplaces are under attack from a wide range of account and platform fraud, including Account Takeover (ATO), account opening fraud, and many variations of fraudulent account scams, impersonations, transactions and collusions. Learn how to successfully overcome these threats with a diverse expert panel including a B2B marketplace leader, industry analyst specializing in marketplace fraud, and Fraud Intelligence Platform solution provider. You’ll gain practical advice and actionable steps to stop fraud while improving customer satisfaction and operating efficiencies. Speakers: - Mark Batchelor, CTO and Co-Founder, Verosint - Calvin Locklear, Director of Product, DAT Freight & Analytics - John Tolbert, Director of Cybersecurity Research, KuppingerCole Analysts

In today's world, there are more phone numbers than people. That's 11.7 billion cellular connections. Just about everyone – 9 in 10 people – has a phone number. The phone number, and the data it possesses, has become a universal standard for identity verification. Dive into strategies for prioritizing conversion alongside security, understand how mobile identity streamlines IDV and eKYC checks to reduce wasteful costs, and learn techniques to effectively flag potential fraud and high-risk phone numbers. Let’s take this opportunity to come together – under Chatham House Rule – and discuss our thoughts and insights on the issue of potential fraud and high-risk phone numbers. This will be an open discussion on: (1) Prioritize conversion and security; (2) Reduce wasteful IDV checks; and, (3) Flag potential fraudulent risks.  Speaker: - Bart Goethals , Senior Solutions Engineer, Telesign

Are your off-the-shelf insurance products leaving your marketplace exposed? A team of insurance industry experts discuss why off-the-shelf insurance products aren’t a good fit for marketplaces. Learn how to transfer marketplace risk exposures effectively off your balance sheet. This panel will discuss the latest products and carrier solutions for the marketplace industry and explore the latest alternative risk transfer strategies. Speakers: - Garrett Olson, Head of Insurance & Risk Management, Wolt - Ryne Ring, Director of Gig and Embedded Programs, Citadel - Justin Sorensen, Practice Leader, High Growth Ventures, Hub - Michael Sullivan, Practice Leader, Senior Vice President, Hub

Trust and safety teams work under pressure to address some of the most troubling harms that exist in our society. Gain knowledge in this fireside chat style session on how to support the mental health of your internal trust and safety team members as they do this important work, while also ensuring they are well-equipped to bring a trauma-informed lens to their interactions with your user base. Speakers: - Ally Coll, Founder, The Purple Method - Chelsea Hower, Director of Trust and Safety, Sittercity - Kristin Kupiec, Associate Manager, Community Response, DoorDash - Bri Riggio, Member / Former Visiting Fellow, Integrity Institute

Join us for a concise overview followed by a vital discussion exploring online child sexual exploitation and the risks it poses to all digital platforms. Thorn's insights, coupled with perspectives from Google and others, will ground the scale and persistence of the issue in a conversational panel discussion, followed by a Q&A. Key takeaways: (1) Insights into youth behaviors and experiences online from Thorn’s ongoing research; (2) Key product risks, including the sharing and distribution of illegal content, online grooming; (3) Guidance on developing youth-friendly interventions; and, (4) Emergent risk vectors, including financial sextortion and generative AI. Speakers: - Amanda Goharian, Senior Research Manager, Thorn - Kate Sim, Independent Researcher - Amanda Volz, VP, Customers and Partnerships, Thorn

As organizations strive to meet market demands and regulatory challenges while expanding their trusted pool of users, the journey toward growth in global marketplaces becomes increasingly complex. This session explores how leading organizations can leverage “open marketplaces” to navigate these challenges. While an “open model” has traditionally been viewed as risky, tech solutions are allowing major companies to work with broad and even counterintuitive vendor pools. In this case-driven session, we’ll hear from Bugcrowd, a hacker-powered open marketplace that offers crowdsourced security to Fortune 500 companies. We’ll discuss how they developed a user trust profile and use trust-level segmentation to “trust the untrusted.” We’ll offer perspectives on how technology can expedite trust and drive expansion, along with practical advice for platforms to engage and build trust, ensuring compliance without stifling growth. Speakers: - Casey Ellis, Founder & Chief Strategy Officer, Bugcrowd - Barnett Klane, VP of Product, Trolley

What’s allowed in your marketplace and what’s not? This can be a tough question to answer! In this panel discussion, we’ll talk with policy leaders at Upwork and Etsy about how to make tough policy decisions, and how to balance the needs of users, leaders, and payment partners. We’ll talk about protecting users and the business without sacrificing growth, the realities of payment processor rules, and what AI means for policy development and enforcement. Speakers: - Sophie Duba, Global Director of Marketplace Policy, Etsy - Sarah Godlewski, Trust and Safety Policy Manager, Upwork - David Graunke, CEO, SafetyKit

This panel unites Incode's tech prowess, Snappt's marketplace insights, and firsthand user experiences to tackle fraud in property management head-on. By examining recent fraud cases, we'll reveal how our combined technologies not only detect but also deter fraud, accelerating market entry in a sector prone to deceit. Discussions will cover global migration's impact, illustrating the necessity of a worldwide perspective on IDs and biometrics. We'll explore the unique challenges and solutions from the property management and real estate industry that can inform and enhance broader industry practices, emphasizing rapid go-to- market strategies for users and the realized value of developing within marketplace settings. This session promises a comprehensive look at creating secure, efficient ecosystems across industries, leveraging the extremes faced in property management to pioneer solutions with wide-reaching benefits. Speakers: - Domingo Guerra, EVP Trust, Incode - Kyle Nelson, Vice President of Strategic Partnerships & Head of Innovation, Snappt - Brenda Tejada-Montes, Multi-Site Property Manager, Oak MGMT

In this insightful chat, we delve into the dynamic nature of fraud as it adapts to the integration of payments in marketplace environments. We will explore varying fraud trends, their impact on marketplaces with different business models, and the strategic approaches necessary to mitigate these risks. Attendees will gain valuable insights into the distinct challenges of fraud prevention in payment-centric marketplaces and practical strategies for fraud, trust and safety, and product development. Speakers: - Riya Jagetia, Fraud Product Strategy, Unit21 - Jacob Wilson, Director of Data and Analytics, Alto

As your marketplace expands, adapting your trust & safety operations becomes crucial to maintaining a secure platform, supporting your users, and empowering your employees. In this session, experts who have spearheaded trust & safety operations, policy, and technology teams across diverse growth stages will offer actionable insights for your company's journey. We'll navigate through the choices between building in-house solutions or outsourcing, the strategic use of technology and automation, strategies for optimizing your operations teams, employing data-driven decision-making, cultivating valuable partnerships, and more. Our goal is to equip you with the tools and knowledge needed to nurture a thriving community of trust, ensuring your marketplace not only grows, but does so safely and effectively. Speakers: - Michael Dworsky, Co-Founder and CEO, Cove - Alice Hunsberger, VP of Trust & Safety and Content Moderation, PartnerHero - Alexandra Popken, VP of Trust & Safety, WebPurify

We can no longer afford to ignore pig butchering, an industrial scale romance scam/investment scheme. You've all received one of those texts that appear to be directed to the wrong number. In this session, you'll learn who is sending that text, where it is coming from, and how transnational organized crime is at the heart of this scamdemic costing the world billions and billions of dollars. Speaker: - Erin West, Deputy District Attorney, Santa Clara District Attorney’s Office

In today's dynamic marketplace landscape, companies operating as platforms face a myriad of risks, ranging from rising insurance costs to complex insurance jargon and everything in between. This panel discussion aims to shed light on the critical importance of implementing robust risk management and insurance programs to safeguard marketplace businesses like Outdoorsy, and many others. Through insightful discussions and practical examples, we will explore various facets of risk management and insurance tailored specifically to marketplace platforms. Speakers: - Gary Adamson, Pricing Actuary, Apollo Ibott - Aaron Ammar, Co-Founder & CEO, Brightside - Jessica Ballard, VP, Risk/Claims, Outdoorsy / Roamly - Garrett Johnston, Senior Vice President, Newfront

The huge growth in online payments has escalated financial crime and payments risks. As well as regulatory compliance issues, there’s increased legal and reputational risks as consumers fall victim to more fraudulent activities and scams. The panel will explore proactive measures online platforms can take to navigate the intricate intersection of payments risks with traditional trust and safety content moderation strategies. We’ll discuss the crucial role of collaboration with external partners to extend conventional content moderation to encompass fraud detection and identify hidden risks. Speakers: - Wale Ayantoye, Vice President Risk Management, Flutterwave - Kristine Demareski, Global Head of Payment Services, Genpact - Luca Jarone, Marketplace Solutions Consultant, LegitScript