Join fellow attendees at the Welcome Reception as we kick off the start of the 2024 Marketplace Risk Global Summit, hosted by Apollo Underwriting at their London headquarters. As the sun descends over the city skyline, we extend a warm invitation to join us at the Welcome Reception — a laid back networking reception with old friends and new. This first event will unite global thought leaders, innovators, operators and experts, all driven by a shared goal to explore, innovate, and shape the future of marketplaces and digital platforms.

Be sure to arrive early at Lloyd's Main Reception to collect your name badge and enter through security.

Join Síne Creamer Global Head of Content and Safety, Legal at Bumble, for a compelling keynote on navigating the critical balance between transparency, privacy, trust, and ethical AI in today’s rapidly evolving digital landscape. As digital transformation reshapes how we interact online, organizations face mounting challenges around data privacy, responsible AI practices, and maintaining user trust. Teodora will explore how these interconnected principles are essential to building a secure and ethical digital future. Drawing from real-world examples and Bumble’s commitment to user safety and privacy, she will share valuable insights on fostering transparent communication, navigating complex privacy regulations, and ethically leveraging AI to drive meaningful change. This keynote is designed to equip leaders, innovators, and privacy advocates with actionable strategies to set new standards for trust, accountability, and ethical technology practices. Don’t miss this opportunity to hear from one of the industry's leading voices.

Grab a coffee before the day's sessions kick off.

Generative artificial intelligence, deepfakes and app cloners have gained prominence in recent months, causing millions of dollars in losses through fraud against financial institutions and retailers. In this lecture, we will present the latest malware and technological tools used by fraudsters to perpetrate large-scale fraud and delve into how each of these software functions, the primary challenges faced thus far, upcoming trends in fraud, and, most importantly, how institutions can defend themselves against these large-scale attacks. The session will discuss deepfakes, app cloners, emulators, virtualizers, image injection, and their impacts on fraud techniques such as fake accounts, voucher abuse, refund abuse, and identity fraud.

This presentation dives into disintermediation and how it manifests across different types of services, highlighting examples from the many different kinds of services on the Fiverr marketplace, and the challenges that come with trying to detect and prevent disintermediation across many different kinds of services and interactions. It also dives into setting policies and guidelines per service based based on these learnings, how to best prevent disintermediation, and how to leverage AI to do so. It will look at the different parameters that could make an interaction more at risk (in person vs online, expensive vs cheap, ongoing vs one time, etc), how disintermediation is initiated (trying to communicate off platform or directly to paying off platform), and who is doing the initiation.

As a global marketplace attracting 35 million shoppers monthly, Fruugo is committed to delivering a seamless, localized experience for consumers worldwide. However, with growth comes increasing regulatory compliance and the challenge of addressing threats from bad actors and counterfeit goods. In this session, Fruugo and EverC will share how their partnership has transformed Fruugo’s compliance and risk management strategy. By adopting a multi-layered, tech-powered approach, Fruugo has enhanced its platform’s integrity, ensuring safer ecommerce and compliance with complex international regulations. Attendees will learn how marketplaces can prepare for heightened accountability and leverage AI and human intelligence (HI) to implement scalable risk solutions.

Detecting and banning bad actors is just the beginning. The real challenge is keeping them off your platform. This panel will discuss the underlying strategies used to evade bans and how marketplaces can crackdown on them to create a safer community. In this session, experts will explore: The most common strategies used by bad actors to evade account bans. The downstream effects of ban evasion and its impact on user trust and platform reputation. How to combine device identifiers and behavioral signals in order to distinguish between legitimate users and bad actors.

The staggering popularity of new weight loss drugs combined with a global shortage has created the perfect storm for problematic behavior on marketplaces and across the internet. Counterfeits, unapproved brands, problematic ads, shady affiliates, and outright scams are just a few of the problems erupting from this explosive market. In this presentation of the dynamic GLP-1 industry, we'll explore the myriad ways in which bad actors are infiltrating platforms and marketplaces to make a quick buck on desperate consumers. You'll get data on fraudulent behavior LegitScript has been tracking across the internet and learn about trends we're watching for as the market evolves. With practical tips and real examples of problematic behavior, you'll better understand your risk and learn what to watch out for.

What new insurance solutions do marketplaces need to solve? What are the challenges? How do you build insurance partnerships that are dynamic and fit for purpose. We will provide answers from the lens of one of the largest marketplaces (DoorDash) and the Insurer (Apollo).