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London, November 12 - 14, 2024

Europe's largest marketplace conference, hosted by Lloyd's of London

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

Presented by:

500+

Attendees

125+

Speakers

50+

Sessions

25+

Content Hrs

Featuring founders, operators and experts from...

Discover more about the europe's largest marketplace conference, including topics, speakers and the platforms participating

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About the Marketplace Risk Global Summit

The only conference designed for marketplace and digital platform founders and leaders from Bolt, DoorDash, Turo TaskRabbit, Uber, Wonolo and more...

Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities.

Each year Europe convenes at the Marketplace Risk Global Summit - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - to learn, network and exchange best practices and trends.

WHO:

  • Marketplace and digital platform founders & leaders wanting to learn from their peers

  • Innovative solution providers, vendors and firms solving platforms' biggest challenges

  • Industry leaders and subject matter experts

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WHY:

  • Learn best practices and tested strategies to protect your platform and community

  • Network with platform peers and industry experts from around the world

  • Share your knowledge and experience with the industry

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WHAT:

  • Risk management

  • Trust & Safety

  • Compliance & regulatory

  • Legal strategy

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Designed specifically for founders and leaders of marketplaces and digital platforms to launch and grow

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

Explore all innovative speakers

Find out why founders and leaders attend the Marketplace Risk Global Summit

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DRAFT AGENDA 2024

NOVEMBER

12 - 14

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Lloyd's of London

Leveraging your Community to Scale your Marketplace

- Saasha Celestial-One, Co-Founder & COO, Olio

Olio's grassroots growth strategy - howe we got started and scaled to now having 160,000+ volunteers spreading the word and rescuing food, cost effectively establishing supply and demand in thousands of communities all around the world.
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Lloyd's of London

Disintermediation Across Service Types: Challenges, Prevention & Policies

- Aidan Dugan, Business Verticals Group Manager, Fiverr
- Dasha Rosenberg, Group Manager of Marketplace Integrity & Policies, Fiverr

This presentation dives into disintermediation and how it manifests across different types of services, highlighting examples from the many different kinds of services on the Fiverr marketplace, and the challenges that come with trying to detect and prevent disintermediation across many different kinds of services and interactions. It also dives into setting policies and guidelines per service based based on these learnings, how to best prevent disintermediation, and how to leverage AI to do so. It will look at the different parameters that could make an interaction more at risk (in person vs online, expensive vs cheap, ongoing vs one time, etc), how disintermediation is initiated (trying to communicate off platform or directly to paying off platform), and who is doing the initiation.
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Lloyd's of London

"The ROI of T&S": How to Position Trust & Safety as a Revenue Imperative

- Ailís Daly, Panel Moderator, Head of Trust & Safety, WebPurify
- Patrick Lawler, Global Head of Safety Policy, Bolt

Revenue and trust and safety are often not words that go hand-in-hand. At many companies, trust and safety is viewed as a cost center and teams that do this work can struggle to get the resourcing they need or have the work made a priority. However, in recent years, we’ve seen high-profile instances (e.g. Stop Hate for Profit, Cambridge Analytica, YouTube ad boycott, Musk-Twitter acquisition) of trust and safety incidents having a significant impact on a company's reputation, user base, and ultimately revenue, with companies learning that a loss of trust with one’s customers impacts their bottom line. This panel will probe deeper into how trust and safety leaders can ensure their organizations understand the criticality of investment in this space, develop products and features responsibly, and position this work as not just morally or legally necessary, but also an imperative for building a durable business.
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Lloyd's of London

Beyond KYB and KYC: Why Marketplaces Need to ‘Know Your User

- Emma Lindley, Managing Director, Caf
- Vasileios Konteas, Head of Due Diligence and KYB, DHPay
- Travis Dawson, Senior Director, StockX

In the marketplace economy, the notion of who and what is a “business” becomes increasingly blurry. When individuals are buying and selling to one another, then technically every person becomes a business. In this reality, marketplaces cannot rely on KYB and KYC in the traditional sense. Instead, they must adopt more dynamic and flexible identity verification processes that can accommodate the diverse nature of their users. This involves leveraging advanced technologies like AI and machine learning to continuously monitor transactions and behaviors, ensuring that both buyers and sellers are legitimate and trustworthy.
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Lloyd's of London

Workshop: Train Your Own AI Risk Model

- Thatcher Foster VP, Client Solutions, Bilt
- Ibby Syed, CEO, Cotera

The goal is to take a large amount of public sentiment data from a public company (like Chipotle) and guide the participants on how they can train an AI model to have predicted Chipotle's bout of e.coli before it actually happened. The rest of the talk will be centered around using your CX team to know about risk before it actually happens.
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Lloyd's of London

Building Trust Through Ad Safety: How to get Started with Revenue Policy

- Nardin Sarkis, Platform Policy Expert, Revenue, Discord

The session "Building Trust Through Ad Safety" offers a comprehensive introduction to foundational practices for ensuring ad integrity for marketplace and digital platforms. Attendees will learn key principles of ad safety, including brand safety, fraud prevention, and creating buy in from XFN stakeholders. The session will cover the essentials of developing effective revenue policies that balance business development with user trust. Key takeaways include actionable strategies, best practices, and tools for building a secure and profitable ad ecosystem.
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Lloyd's of London

Moderation Design Frameworks for Online-Offline Platforms

- Sasha Mathew, Head of Policy, Bumble
- Charlie Nevill, Head of Strategy and Enablement, Bumble

Online-offline platforms vary vastly in their design, user base, business models and affordance sets. As such, there is less industry convergence on a baseline approach to making foundational moderation decisions for platforms that facilitate online and offline contact amongst their users. This panel seeks to highlight some of these threshold questions for a moderation team at an online-offline platform, and throw light on best practice approaches to decision-making in these areas from a range of platforms across the industry. Some themes the panel will explore: designing a harm assessment framework that effectively accounts for the dimensions of offline harms, building a taxonomy of offline harms, assessing evidence and evaluating competing claims, building a strong ecosystem of local partners, in-the-moment crisis response and evaluating the felt experience of safety interventions.
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Lloyd's of London

Safety by Design for Online Communities

- Sasha Mathew, Head of Policy, Bumble
- David Sullivan, Executive Director, Digital Trust & Safety Partnership

This panel brings together expertise from across the T&S landscape, to articulate the concept of safety as a design paradigm for online communities, its benefits and rationale, and offer an approach for implementing safety by design at an organizational level. The panel will cover (and potentially extend beyond) the highlights of the soon-to-be-launched TSPA curriculum chapter on Safety by Design. Audience members can expect to gain, at a high level: - An understanding of the Safety by Design approach and standard frameworks for assessing risks of harm - An overview of implementing a Safety by Design approach within an organization
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Lloyd's of London

The State of Trust and Safety in the Sharing Economy

- Claire Galbois-Alcaix, Sr Director, Jumio

Fostering a relationship of trust and an environment of safety goes well beyond keeping fraudsters out. It’s become a brand imperative. In this session, we will provide an overview of the sharing economy, including the factors to consider as you seek to build trust and safety through an online identity verification program. You will learn about: The Sharing Economy at a Glance The State of Trust and Safety in the Sharing Economy How the Industry is Working to Instill Trust and Safety Challenges with Online Identity Verification Five Elements of a Successful Solution
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Lloyd's of London

The Future of Insurance Partnerships for Marketplaces

- Xander Fritz, Director, Risk & Insurance, DoorDash
- Chris Moore, Head, Apollo

What new insurance solutions do marketplaces need to solve? What are the challenges? How do you build insurance partnerships that are dynamic and fit for purpose. We will provide answers from the lens of one of the largest marketplaces (DoorDash) and the Insurer (Apollo).
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Lloyd's of London

A Strong Defence – Managing Marketplace Claims in a Tough Legal Environment

- Ben Smith, Director, Insurance and Trust & Safety, Turo
- Flavia De Mattia, Head of Risk & Insurance Analytics, Lime
- Chris Moore, Head, Apollo

Discussion on how there is a lot of uncertainty with regulation and responsibilities of marketplaces and the challenges this brings in a claims situation. How risk management and key trust and safety partnerships can make for better claims defences and thus save marketplaces money. Panellists from Turo, Lime and DoorDash.
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Lloyd's of London

Monetising Your Payments as a Marketplace

- Alex Mackenzie, Director & Co-Founder, Ryft
- Chloe Smith, Co-Founder & CEO, Tuft
- Sam Royle, Co-Founder & CEO, SoSquared

This session will explore how marketplaces can shift from traditional SaaS fee models to unlock hyper-growth by adopting a Payments-as-a-Service (PaaS) approach. We will discuss the key strategies, technologies, and operational shifts needed to transition, highlighting how payments can become a core revenue driver rather than a cost center. Attendees will gain insights into practical steps for scaling through PaaS and learn from real-world examples of marketplaces that have successfully made this transformation
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