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London, November TBD, 2025

Europe's largest marketplace conference, hosted by Lloyd's of London

Marketplace Risk Global Summit 2025 - #MRGS25
Registrations will open soon!

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

Presented by:

500+

Attendees

125+

Speakers

50+

Sessions

25+

Content Hrs

Featuring founders, operators and experts from...

Discover more about the europe's largest marketplace conference, including topics, speakers and the platforms participating

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About the Marketplace Risk Global Summit

The only conference designed for marketplace and digital platform founders and leaders from Bolt, DoorDash, Turo TaskRabbit, Uber, Wonolo and more...

Reduce your risk to zero. Marketplaces and digital platforms are unique business models that can mitigate their risk down to nearly zero...but only if necessary steps are taken to protect themselves and their communities.

Each year Europe convenes at the Marketplace Risk Global Summit - the first and only conference focused on risk management, trust & safety, compliance & regulatory and legal strategy for marketplaces and digital platforms - to learn, network and exchange best practices and trends.

WHO:

  • Marketplace and digital platform founders & leaders wanting to learn from their peers

  • Innovative solution providers, vendors and firms solving platforms' biggest challenges

  • Industry leaders and subject matter experts

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WHY:

  • Learn best practices and tested strategies to protect your platform and community

  • Network with platform peers and industry experts from around the world

  • Share your knowledge and experience with the industry

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WHAT:

  • Risk management

  • Trust & Safety

  • Compliance & regulatory

  • Legal strategy

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Designed specifically for founders and leaders of marketplaces and digital platforms to launch and grow

500+ marketplaces like Bolt, DoorDash, TaskRabbit, Turo, Uber and Wonolo attend. Why aren't you?

Explore all innovative speakers

Find out why founders and leaders attend the Marketplace Risk Global Summit

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AGENDA 2024

NOVEMBER

12 - 14

Nov 13, 2024

11:30 AM

Incognia Room

The ROI of T&S: How to Position Trust & Safety as a Revenue Imperative

- Ailís Daly, Panel Moderator, Head of Trust & Safety, WebPurify
- Patrick Lawler, Global Head of Safety Policy, Bolt
- Eoin O'Reilly, Director of Enterprise Risk, Etsy

Revenue and trust and safety are often not words that go hand-in-hand. At many companies, trust and safety is viewed as a cost center and teams that do this work can struggle to get the resourcing they need or have the work made a priority. However, in recent years, we’ve seen high-profile instances (e.g. Stop Hate for Profit, Cambridge Analytica, YouTube ad boycott, Musk-Twitter acquisition) of trust and safety incidents having a significant impact on a company's reputation, user base, and ultimately revenue, with companies learning that a loss of trust with one’s customers impacts their bottom line. This panel will probe deeper into how trust and safety leaders can ensure their organizations understand the criticality of investment in this space, develop products and features responsibly, and position this work as not just morally or legally necessary, but also an imperative for building a durable business.
Nov 13, 2024

11:30 AM

LegitScript Room

Expanding to America: Legal Considerations & Structures

- Alex Kroeger, Attorney, Larson King
- Aurelija Pletiene, Director of Engineering, Vinted

Expanding into the US can be financially rewarding, but also open your company up to significant risk. In this session we will cover what steps marketplaces need to take to ensure their company is protected in a new market.
Nov 13, 2024

11:30 AM

EverC Room

Combining Text and Tabular Data in Machine Learning

- James Hawrych, Machine Learning Engineer, Bumble

In this presentation we will discuss the importance of combining text and tabular data in machine learning models, particularly in customer support routing and classification. We will explore how to combine a tabular model with natural language approach (NLP) using a large language model, by fine tuning the LLM and combining text and tabular features using late fusion. The resulting multi-modal model considers both text and tabular data which allows for more accurate predictions, and in the customer support scenario, leads to an improved customer experience.
Nov 13, 2024

12:00 PM

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Coffee Break

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Nov 13, 2024

12:10 PM

Incognia Room

Signals, Scale, and Strategy: How GetYourGuide Combats Supplier Fraud

- Poornima Sethu, Customer Success, Persona
- Gianmichele Zappia, Head of Risk and Fraud, GetYourGuide

For fast-growing global marketplaces, a robust and trustworthy supply base is crucial. But as platforms expand, so do the threats of sophisticated supplier fraud, from counterfeit sellers to complex money laundering schemes. In this session, moderated by Persona, GetYourGuide will share how they’ve successfully scaled their seller onboarding process across 190+ countries, all while ensuring compliance with local regulations like the DSA. Learn how they leverage advanced identity signals, cross-referencing, and link analysis to fight fraud without adding operational complexity, and walk away with actionable strategies to enhance your own fraud prevention efforts globally.
Nov 13, 2024

12:10 PM

LegitScript Room

Platforms and Marketplaces: Protection Needs and Opportunities Through Embedded Coverage for Customers

- Spencer De Rosa, Insurance Manager, Wolt
- Rami Soysa, SVP – International Affinity, Marsh

Join our panel to explore the key findings from the latest Open and Embedded Insurance Observatory report, realized in collaboration with Marsh and Sure, on the protection needs and embedded protection opportunities of digital platforms and marketplaces. We will delve into how platforms and marketplaces are evolving, their unique risks, and the critical role of embedded protection in enhancing network effects and resilience. Key takeaways will include actionable insights on tailored protection solutions, the integration of technology for personalized coverage, and collaborative strategies for insurers and platforms. Attendees will gain practical knowledge to harness embedded protection as a growth enabler for their businesses.
Nov 13, 2024

12:10 PM

EverC Room

Safety by Design for Online Communities

- Sasha Mathew, Head of Policy, Bumble
- David Sullivan, Executive Director, Digital Trust & Safety Partnership

This panel brings together expertise from across the T&S landscape, to articulate the concept of safety as a design paradigm for online communities, its benefits and rationale, and offer an approach for implementing safety by design at an organizational level. The panel will cover (and potentially extend beyond) the highlights of the soon-to-be-launched TSPA curriculum chapter on Safety by Design. Audience members can expect to gain, at a high level: - An understanding of the Safety by Design approach and standard frameworks for assessing risks of harm - An overview of implementing a Safety by Design approach within an organization
Nov 13, 2024

12:30 PM

Marble Foyer

Networking Lunch

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Grab lunch with old friends and new colleagues in the Marble Foyer.
Nov 13, 2024

1:15 PM

Incognia Room

Marketplace Trends for 2025

- Juliet Eccleston, Founder and Strategic Advisor, Shared Advisory
- Erefa Fynecontry, Founder, IMÒ INTERNS
- Nicola Gandy, Director, Azacus.io
- Gabriel Isserlis, Founder & CEO, Tutti
- Alex Kroeger, Attorney, Larson King

Join industry leaders Juliet Eccleston, Nicola Gandy, Gabriel Isserlis, Erefa Coker, and Alex Kroeger as they delve into the evolving trends that will shape marketplaces in 2025. This dynamic session will explore key themes, from cybersecurity implications and innovative integrations to the transformative role of AI and internal talent marketplaces. Attendees will gain insights into the latest trends, practical use cases, and challenges that lie ahead, providing a comprehensive look at what marketplace leaders need to know to navigate an increasingly complex digital landscape.
Nov 13, 2024

1:15 PM

LegitScript Room

Micro-Mobility – How Trust and Safety Data Has to Shape Regulation to Ensure Its Future!

- Jugs Chaudhery, Class Leader, Accident & Health, Apollo ibott 1971
- Daniel Severin, Head of Insurance, Bolt

On this panel we will discuss the struggles of late of micro-mobility providers but also how the long-term sustainability of Micro-Mobility operators relies on creating better regulation and fit for purpose insurance requirements. That can only be achieved by collaborating with regulators and demonstrating trust and safety with compelling risk data.
Nov 13, 2024

1:15 PM

EverC Room

Building Trust Through Ad Safety: How to get Started with Revenue Policy

- Nardin Sarkis, Platform Policy Expert, Revenue, Discord

The session "Building Trust Through Ad Safety" offers a comprehensive introduction to foundational practices for ensuring ad integrity for marketplace and digital platforms. Attendees will learn key principles of ad safety, including brand safety, fraud prevention, and creating buy in from XFN stakeholders. The session will cover the essentials of developing effective revenue policies that balance business development with user trust. Key takeaways include actionable strategies, best practices, and tools for building a secure and profitable ad ecosystem.
Nov 13, 2024

1:45 PM

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Coffee Break

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