Building trust online is HARD. Old-school industries take time and persuading them to change their ways while removing the personal connection and replacing the relationship based selling one of the toughest challenges for B2B marketplaces. The panel will examine the different ways to create buying experience digitally that either mirrors the offline process or creates a totally different process to create B2B trust online. The different marketplace types (services, homogenous goods, perishable goods) have their own challenges and will share how they have overcome this to provide certainty to both sides of the transaction. Speakers: - Quentin Debavelaere, GM UK, Benelux, Nordics, Middle East, Malt - Fahad Khan, CEO, Creoate - Tom Lamb, Head of UK, Aria - Ollie Morley-Fletcher, CEO and Co-Founder, FruPro

Join online marketplace leader Steve Grice and identity verification expert Steve Craig for a fireside chat covering B2B marketplace fraud, common fraud attacks, strategies for building trust, and future trends shaping online business to business payments and commerce. Speakers: - Steve Grice, COO, Trustap - Steve Craig, Founder & Chief Enablement Officer, PEAK IDV

This session delves into the complex world of transparency and trust in the tech industry. It emphasizes the growing importance of transparency in global regulations, explores its challenges, and highlights the role of technology in enhancing it. The discussion also addresses the importance of authentic customer reviews in the age of generative AI. How properly implemented behavioral analysis and automation can assist in maintaining trust and transparency for enhanced consumer protections. How new US laws may impact UK/EU regulatory bodies and what impacts they will have on offending businesses. Speakers: - Curtis Boyd, Founder, The Transparency Company - Chris Downie, CEO & Co-Founder, Pasabi - Agne Kaarlep, Global Head of Policy and Advisory, Tremau - Ylwa Rein, Global Public Policy Strategy & Advocacy Manager, Wolt

Over the past decade, device recognition solutions have played a major role in digital identity verification and fraud prevention. Unfortunately, due to a number of different factors, device fingerprinting technologies (device IDs) are not as effective as they used to be. Without the ability to reliably recognize returning devices, digital businesses are exposed to the numerous fraud attacks that are enabled by fake account creation or multi-accounting and account takeover. In this thought-provoking session, André Ferraz and his marketplace guests will discuss the shortcomings of legacy device fingerprinting solutions and the factors that have contributed to them. They will discuss this impact on marketplace businesses and explore the urgent need for a next-generation solution. Attendees will gain valuable insights into the factors restricting the efficacy of current solutions, what they should look for in a device recognition solution, and the innovations transforming device recognition and minimizing its downstream effects. In this session, attendees will learn: (1) What factors have contributed to the depreciation of existing device fingerprinting solutions; (2) The impact of underperforming device fingerprinting solutions on effective fraud prevention; and (3) Innovative solutions, like Location Fingerprint, and how it may be the key to the next generation of device recognition solutions. Speakers: - Pedro Bennasar, Head of Payments, Vestiaire Collective - André Ferraz, CEO & Co-Founder, Incognia

Join Michael Lin from Intrinsic, Chad Dennis, and Lear Wang from DoorDash in a panel discussion that reveals the behind-the-scenes engineering journey of AI & ML in trust & safety. Uncover how DoorDash developed and implemented their first trust & safety ML model from the ground up, with real-world learnings disrupting massive scams and fraud rings for one of the world's largest marketplaces. Gain insights into the best practices for trust & safety leaders to foster collaboration between operations and engineering teams, ensuring optimal protection against marketplace abuse. Speakers: - Chad Dennis, Manager, Trust & Safety Strategy, DoorDash - Michael Lin, Co-Founder, Intrinsic - Lear Wang, Engineering Manager, DoorDash

The fast-changing regulatory environment will significantly impact online marketplaces by introducing new rules for a safe and fair online environment. In fact, regulations such as the Digital Services Act and the Online Safety Bill imposes a host of obligations for marketplaces, from requiring the swift removal of illegal goods and content to providing more transparency in product/service rankings and recommendations. The complexity and novelty of the process first legislation will pose a compliance challenge. Without many established benchmarks of what constitutes compliant interface design and how exactly to comply with transparency obligations both around removal obligations and around recommender algorithms will make compliance a rocky road full of best guesses on what meets the bar of compliance. With the DSA setting out an effective enforcement mechanism with extensive powers for both national regulators and the European Commission, itself, non-compliance may swiftly lead to hefty fines. The objective of the panel is to discuss what marketplaces can do to anticipate the operational implications of the new obligations and share insights from trust & safety professionals and marketplace product managers. Speakers: - Louis-Victor de Franssu, CEO, Tremau - Simon Ellington, Co-Founder, Ko-fi - Elisa Morillo, Policy Specilist, Wallapop - Jean-Sébastien Mariez, Founding Partner, Momentum Avocats

Gig companies are facing mounting growth challenges in Europe. Crash-related costs are up. Pressure to improve driver safety is increasing. Environmental regulations are coming. How can they continue to grow while getting costs under control? Many gig companies are using telematics as their secret weapon for profitable growth. It’s helping them make drivers safer, prevent crashes before they happen, and lower crash-related costs. Telematics is also helping them measure their carbon footprint and reduce emissions with driver coaching. In this session, telematics experts Abhi Butchibabu and Brendan Bellefeuille will talk about how gig companies are leveraging telematics to overcome the growing challenges they face in the European market. Speakers: - Abhi Butchibabu, VP of Product Management, Cambridge Mobile Telematics - Brendan Bellefeuille, Sr. Director of Sales, Cambridge Mobile Telematics

This session will delve into the world of tax global tax obligations and tax fraud, exploring the role of tax master data in two key aspects:1) End consumer tax fraud; and 2) platform seller tax fraud. Discover practical strategies to combat these issues and protect your marketplace from financial harm. Speakers: - Alexander Kobakhidze, Director of Tax Technology, Fonoa Technologies Inc. - Florian Jensen, Chief Risk Officer, Scalapay

In this session, presenters will explore how data-driven strategies enable platforms and insurers to establish new standards of trust and safety in the sharing economy. Join these panellists as they uncover how delivery platforms and insurers harness richer data to continually improve standards and learn about the vital role of strategic data collection and partnerships in fostering a reliable ecosystem. Speakers: - Xander Fritz, Director, Risk & Insurance, DoorDash - Jack Perkins, ibott Underwriter, Apollo - Trevor Smith, SVP, Sharing Economy + Mobility Casualty Leader, Marsh

This session will cover how innovation, investment, & intersectionality intertwine to create impact, including the rise in sustainability innovations (not just the E - but the S and G too), and why ESG is complex and not as clear-cut as marketed. Speaker: - Christian Tooley, Venture Expert / CEO, Bain & Co / i³ investing

A range of services will be considering how to comply with the Online Safety Bill (OSB) regime in the UK and the Digital Services Act (DSA) in the EU. While the regimes are distinct and apply in different regions, they both require carrying out risk assessments to keep users safe through adequate systems and processes. They also share related expectations for services to address illegal content, issue transparency reports, offer user redress solutions, and take additional steps to protect children. This session will explore how regulators are considering their approach to online safety risk assessments when the new regulations come into force, the experience of how online dating services in the UK are thinking of meeting related but different sets of regulatory requirements, and the practical learnings from services that are already carrying out and reporting on risk assessments to meet the DSA. Speakers: - Agne Kaarlep, Global Head of Policy and Advisory, Tremau - Silvia Fukuoka, Risk Policy Principal, Online Safety, Ofcom - Domonique Rai-Varming, Director of Policy & Disputes, Trustpilot - Hannah Shimko, CEO, Online Dating Association

How can policy be developed to keep up with threat actors’ endless motivation to find and exploit gaps for personal gain? How can it be designed to evolve in line with adversarial actors’ technical advances and tactic changes? With a goal of stopping the ‘policy merry-go-round’ of making changes every time a threat actor changes tactic, we will discuss how to understand the motivations and behavior of threat actors in order to develop policy that anticipates change and empowers responding teams. After all, if threat actors don’t follow restrictive company policy, why do we limit ourselves with it? Speaker: - Sam Traynor, Policy Lead, Trust and Safety, Meta

Turo is the world's largest car sharing marketplace where guests can book any car they want from a vibrant community of trusted hosts. We unlock peer-to-peer car sharing through managing risk throughout our platform, creating a seamless and simple way to connect hosts and guests. This talk will explore how we have negotiated insurance protection in the UK, and how we use data to deliver safe experiences through verification funnels and our own Turo Risk Score system. Speaker: - Xavier Collins, Vice President, UK, Turo

From launch to adoption: how are AI tools maturing and what can they deliver? Generative AI tools are now proliferating the market at a steady pace turning the tide from curiosity to practicality. This session will be covering which processes are worthwhile assigning to Generative AI tools, how to adopt and implement them efficiently while being careful of their pitfalls and dangers. The panel will also focus on the dangers of unequal adoption of AI and how platform orchestrators, sellers, buyers, and third-party AI providers must find the right allocation to optimise task distribution. Speakers: - Peter Evans, Chief Strategy Officer, McFadyen Digital - Theos Evgeniou, Chief Innovation Officer, Tremau - Carlo Scaglia, CEO & Founder, Exordi

Trust & safety is increasingly becoming a multi-dimensional balancing act impacting business models: new regulatory models, technological change, rising interest rates, and increasing jurisdictional fragmentation running up against a push to universalize policies. This session will explore how to wrangle all of these variables while still getting on with business. Speakers: - Jan Eissfeldt, Director, Global Head of Trust & Safety, Wikimedia Foundation Inc. - Tad Mielnicki, Co-Founder, Overwatch Data

This session will cover top responsibilities and risks for marketplaces, including: (1) Privacy Rights & Regulations: adhering to user rights while also keeping up with regulations around the world, we could also talk about data leaks here and value of protecting privacy; (2) Identity fraud: common types and how to stop it; (3) Transparency: starting from within the organization and into marketing; (4) Clear Terms of Use (related to the above); (5) Cyber Security: Assessing, embedding – common pitfalls for founders starting out; and (6) Control: the need to balance control over users without doing too much to create liability. Speakers: - Nicola Gandy, Director, Azacus.io - Alex Kroeger, Attorney, Larson King - Steve Craig, Founder & Chief Enablement Officer, PEAK IDV - Anoop Joshi, VP, Trust & Safety, Trustpilot

In this panel discussion, experts from Brigad, Locate a Locum, and Stuart share their insights on reducing costs and building efficiencies while maintaining an engaged workforce in the platform economy. The discussion will explore the unique challenges posed by the cost of living crisis and will dive into the strategies for managing workforce costs, attracting and retaining talent, and implementing innovative insurance and risk management solutions. Speakers: - Nicolas Ferrary, UK Managing Director, Brigad - Kimberly Hurd, CGO, Onsi - April Kane, Director of Global Courier Operations, Stuart Delivery - Stevie McIntyre, Head of Marketing, Locate a Locum

In an increasingly interconnected world, the inevitability of cybersecurity incidents demands a comprehensive and collaborative response strategy. This session brings together legal advisors, cyber insurance specialists and communication experts to explore the vital facets of responding to cyber threats. Delve into real-world case scenarios that highlight the critical moments when a swift and organized response can mitigate potential damage and ensure business continuity. Through interactive discussions, participants will discover the benefits of cross-functional coordination in crafting an effective incident response plan. By attending this session, you will leave equipped with a holistic understanding of cybersecurity incident response, ready to foster a culture of readiness and resilience within your organization. Speakers: - Stephen Fusco, Senior Director of Legal Affairs and Data Privacy, HopSkipDrive - Jack Rozier, Senior Director, Cybersecurity & Data Privacy Communications, FTI Consulting - Holly Waszak, Senior Cyber Incident Management Specialist, Marsh

Join this session to learn first-hand from founders: (1) How to turn your idea into a fully developed MVP, covering everything from planning and feature definition to wireframing, UX/UI design, prototyping, and launch; (2) How to develop your MVP: Developing on your own vs. friends & colleagues vs. hiring freelancer(s) vs. agency vs...; (3) How to choose technology stack, development approach (in-house vs outsourcing), the right tools for design and development, choose hosting, and third-party APIs; (4) Identify common mistakes in startup MVP development and learn how to avoid them; (5) Develop an MVP on a low budget by utilizing cost-effective development methods and tools; (6) How to find the right technical co-founder to start your startup with; (7) How to successfully launch your MVP. As a first-time founder, you will learn how to develop your MVP effectively! Speakers: - Umut Delil, CTO & Co-Founder, TheHIVE & StartX - Gabriel Isserlis, Founder & CEO, Tutti

This session aims to provide an honest overview of the crowdfunding experience, from those who have been through it. Highlighting the many benefits, and also providing insight as to best practices and other things to consider before embarking on the process. Speakers: - John Sewell, CEO, Cosimo - Gabriel Isserlis, Founder & CEO, Tutti - Thomas Scholte, Co-Founder, SOUS

B2B marketplaces are the new frontier for marketplaces - there are entire industries that are ripe for disruption, making the opportunities nearly endless. But, with opportunities, come different risk management issues and challenges, as well as the need for a different playbook of strategies. During this session, the presenters will explore risks unique to B2B marketplaces and how to approach those risks with unique strategies. Speakers: - Noam Izhaki, CEO, Ballerine - Jessie Apple, Head of Financial Crime Compliance, Airwallex

This session will share methods for measuring efficacy of policy work when it comes to increasing both safety and trust with the following in mind: (1) Quantitative and qualitative metrics to measure success; (2) Partnering with marketing and product to drive awareness; and (3) Leveraging insights from front-line operational team. Speakers: - Heather Grunkemeier, Founder / CEO, Twinkle LLC - Camilla Hegarty, SVP Trust & Safety Practice Lead and Business Development, Teleperformance - Nile Johnson, Senior Director, Applied Trust & Safety, Institute for Security and Technology

Based on hours of conversations with hundreds of employers Matt will share what AI really looks like, how it affects candidates, employers and society as a whole. Matt will also explain where he sees AI Risk, why authenticity is important, what jobs are at risk currently, and what can we do to ensure we humanise the world of work while also implementing and delivering AI based solutions. Attendees will learn: (1) Why we need to focus on the human; (2) Why this is all nothing new, it's just more accessible; (3) What you can do today to implement AI; and (4) How you can save time and money whilst also mitigating risk. Speakers: - Matt Burney, Senior Strategic Advisor, Indeed

This session will share what the growth of trust & safety within an organization looks like in line with the growth of a marketplace. Specifically, this session will cover: (1) Effective and evolving team setup; (2) Balancing engineering and data; and (3) Types and change in magnitude of scam appearing on the marketplace when it grows. Speakers: - Aurelija Plėtienė, Director of Engineering, Vinted - Heather Grunkemeier, Founder / CEO, Twinkle LLC

Fake accounts are like a multifaceted Rubik’s Cube. At first glance, they appear to be one puzzle but the deeper you look the more challenges they reveal. From fake listings to fake reviews and counterfeits, fake accounts are behind much bad actor behavior online. You solve the Rubik’s Cube, you solve the series of use cases! This session addresses solving this challenge from three collaborative perspectives - technology, process, and people. You’ll learn how to: (1) Build the case for fake account detection in a high-growth business; (2) Choose the right technology and partners; and (3) Take effective action to protect your users and reputation. Speakers: - Chris Downie, CEO & Co-Founder, Pasabi - Anoop Joshi, VP, Trust & Safety, Trustpilot - Chayeeta Sarkar, Director Client Success - Trust & Safety, IntouchCX

During this session presenters will explore four key aspects crucial for security by design: establishing a foundation, detecting and monitoring of vulnerabilities, and fostering a cybersecurity-focused culture with compliance. These elements are essential for building and maintaining resilient digital systems. Speakers: - Adetokunbo Daramola, Researcher, Said Business School, University of Oxford - Aurelija Plėtienė, Director of Engineering, Vinted - Tomi Tuominen, VP of Security, Wolt - Florian Ploghaus, Strategy Manager, Finlex

As the gig economy continues to expand, online marketplaces face increasing challenges in verifying the authenticity of sellers and freelancers. Traditional vetting methods are no longer sufficient, necessitating the adoption of innovative, technology-driven solutions. This talk will delve into the contemporary challenges associated with authentication, explore a range of verification methods specifically tailored to marketplace use cases, and discuss risk mitigation strategies designed for today's digital freelance landscape. This session will cover: (1) The gig economy's rise and its verification challenges; (2) Modern verification solutions and techniques; and (3) Do’s and dont’s: real-world lessons. Speakers: - Noam Izhaki, CEO, Ballerine - Masha Cilliers, Principal Consultant, NED, Board Advisor, Payment Options Ltd

This session will discuss the key issues to look out for as marketplaces transition from Web 2 to Web 3 in Risk, Trust & Safety (T&S), and Compliance. This panel will knowledge share their own experiences of building and running Web 2 and Web 3 marketplaces. Their own lessons from the perspectives of risk, T&S, and compliance. Speakers: - Zufi Deo, Co-Founder, BizGees Ltd - Iqbal Gandham, Crypto/ Web 3 Investor - Lex Sokolin, Managing Partner, Generative Ventures

During this session, startup founders will share surprising stories of how some well-known businesses began, and what pivots they took along the way to who they are now. They will explore how it can be hard to admit a pivot is required (having to tell people the old idea they backed you for isn't going to work) and what a pivot actually looks like - what steps you need to take and when it can look like starting from scratch (e.g. new market research/validation/forecasting). They will discuss what happens if you realise your previous business model isn't going to work and what to look out for (e.g. regulations that you didn't need to consider before). Finally, attendees will leave understanding the strength pivoting can give your business, as the learnings taken from the first version give you unrivalled insights. Speakers: - Jess Potter, Co-Founder, Used and Loved - Erefa Coker, Founder, IMÒ INTERNS - Meera Mawkin, Founder, OutOut

The panel will discuss how the latest technology advancements are reshaping trust and safety in online marketplaces. The discussion will explore the intricacies of policy enforcement through manual and automated means, the integration of state-of-the-art technologies like LLMs, and the crucial role of quality assurance and feedback in refining these systems. The panel aims to shed light on the synergy between emerging technology and policy, and the impact on the future of trust & safety. Speakers: - Jan Eissfeldt, Director, Global Head of Trust & Safety, Wikimedia Foundation Inc. - Karine Mellata, CEO, Intrinsic