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Marketplace Risk GLOBAL SUMMIT 2024

2024 AGENDA

Check out the Logistics Page to learn more about hotels, public transportation, parking and tourist attractions. 

REGISTRATION WILL OPEN SOON

Schedule of events 

London, November 12 - 14, 2024

TUESDAY, 12th

  • 5:30 - 8:00 PM | Welcome Reception Hosted by Apollo

WEDNESDAY, 13th

  • 8:00 - 9:00 AM | Check-in / Registration

  • 9:00 - 9:45 AM | Keynote

  • 10:00 AM - 5:30 PM | Sessions

  • 5:30 - 7:30 PM | Networking Reception Hosted by AON

THURSDAY, 14th

  • 8:00 - 9:00 AM | Check-in / Registration

  • 9:00 - 9:45 AM | Keynote

  • 10:00 AM - 4:00 PM | Sessions

Apollo HQ, One Bishopsgate, London EC2N 3AQ

Nov 12, 2024

From:

5:30 PM

To:

8:00 PM

Welcome Reception hosted by Apollo

​

Join fellow attendees at the Welcome Reception as we kick off the start of the 2024 Marketplace Risk Global Summit, hosted by Apollo Underwriting at their London headquarters. As the sun descends over the city skyline, we extend a warm invitation to join us at the Welcome Reception — a laid back networking reception with old friends and new. This first event will unite global thought leaders, innovators, operators and experts, all driven by a shared goal to explore, innovate, and shape the future of marketplaces and digital platforms.

Lloyd's of London, One Lime Street, London, EC3M 7HA

Nov 13, 2024

From:

8:00 AM

To:

9:00 AM

Check In & Registration

​

Be sure to arrive early at Lloyd's Main Reception to collect your name badge and enter through security.

Old Library

Nov 13, 2024

From:

9:00 AM

To:

9:40 AM

Illuminating the Digital World: Privacy, Transparency & Trust

- Síne Creamer, Global Head of Content and Safety, Legal, Bumble

Join Síne Creamer Global Head of Content and Safety, Legal at Bumble, for a compelling keynote on navigating the critical balance between transparency, privacy, trust, and ethical AI in today’s rapidly evolving digital landscape. As digital transformation reshapes how we interact online, organizations face mounting challenges around data privacy, responsible AI practices, and maintaining user trust. Teodora will explore how these interconnected principles are essential to building a secure and ethical digital future. Drawing from real-world examples and Bumble’s commitment to user safety and privacy, she will share valuable insights on fostering transparent communication, navigating complex privacy regulations, and ethically leveraging AI to drive meaningful change. This keynote is designed to equip leaders, innovators, and privacy advocates with actionable strategies to set new standards for trust, accountability, and ethical technology practices. Don’t miss this opportunity to hear from one of the industry's leading voices.

Marble Foyer

Nov 13, 2024

From:

9:40 AM

To:

9:55 AM

Morning Coffee Break

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Grab a coffee before the day's sessions kick off.

Incognia Room

Nov 13, 2024

From:

9:55 AM

To:

10:40 AM

Fraud-as-a-Service: GenAI and the Sophisticated Tools Used by Fraudsters

- Eduardo Pires, Global Head of Industry, Food Delivery & Ride-hailing, Incognia
- Raphael Vasconcellos, Head of Logistics Fraud Prevention, iFood

Generative artificial intelligence, deepfakes and app cloners have gained prominence in recent months, causing millions of dollars in losses through fraud against financial institutions and retailers. In this lecture, we will present the latest malware and technological tools used by fraudsters to perpetrate large-scale fraud and delve into how each of these software functions, the primary challenges faced thus far, upcoming trends in fraud, and, most importantly, how institutions can defend themselves against these large-scale attacks. The session will discuss deepfakes, app cloners, emulators, virtualizers, image injection, and their impacts on fraud techniques such as fake accounts, voucher abuse, refund abuse, and identity fraud.

LegitScript Room

Nov 13, 2024

From:

9:55 AM

To:

10:40 AM

Disintermediation Across Service Types: Challenges, Prevention & Policies

- Aidan Dugan, Business Verticals Group Manager, Fiverr
- Dasha Rosenberg, Group Manager of Marketplace Integrity & Policies, Fiverr

This presentation dives into disintermediation and how it manifests across different types of services, highlighting examples from the many different kinds of services on the Fiverr marketplace, and the challenges that come with trying to detect and prevent disintermediation across many different kinds of services and interactions. It also dives into setting policies and guidelines per service based based on these learnings, how to best prevent disintermediation, and how to leverage AI to do so. It will look at the different parameters that could make an interaction more at risk (in person vs online, expensive vs cheap, ongoing vs one time, etc), how disintermediation is initiated (trying to communicate off platform or directly to paying off platform), and who is doing the initiation.

EverC Room

Nov 13, 2024

From:

9:55 AM

To:

10:40 AM

Building Trust, Safety, and Success in Global Marketplaces

- Claire Dyball, Head of Legal, Fruugo
- Ariel Tiger, CEO, EverC

As a global marketplace attracting 35 million shoppers monthly, Fruugo is committed to delivering a seamless, localized experience for consumers worldwide. However, with growth comes increasing regulatory compliance and the challenge of addressing threats from bad actors and counterfeit goods. In this session, Fruugo and EverC will share how their partnership has transformed Fruugo’s compliance and risk management strategy. By adopting a multi-layered, tech-powered approach, Fruugo has enhanced its platform’s integrity, ensuring safer ecommerce and compliance with complex international regulations. Attendees will learn how marketplaces can prepare for heightened accountability and leverage AI and human intelligence (HI) to implement scalable risk solutions.

​

Nov 13, 2024

From:

10:40 AM

To:

10:50 AM

Coffee Break

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Incognia Room

Nov 13, 2024

From:

10:50 AM

To:

11:20 AM

Unmasking Ban Evasion: Innovative Fraud Prevention Tactics for Multi-Sided Platforms

- Taki Bouyoucef, Product Lead, Yassir
- André Ferraz, Co-Founder & CEO, Incognia
- Izabela Vidigal, Logistics & Fleet Fraud Prevention Manager, iFood

Detecting and banning bad actors is just the beginning. The real challenge is keeping them off your platform. This panel will discuss the underlying strategies used to evade bans and how marketplaces can crackdown on them to create a safer community. In this session, experts will explore: The most common strategies used by bad actors to evade account bans. The downstream effects of ban evasion and its impact on user trust and platform reputation. How to combine device identifiers and behavioral signals in order to distinguish between legitimate users and bad actors.

LegitScript Room

Nov 13, 2024

From:

10:50 AM

To:

11:20 AM

The Skinny on New Weight Loss Drugs: Why They're Creating Risk on Your Platform and What to Do About It

- Luca Jarone, Marketplace Solutions Consultant, LegitScript

The staggering popularity of new weight loss drugs combined with a global shortage has created the perfect storm for problematic behavior on marketplaces and across the internet. Counterfeits, unapproved brands, problematic ads, shady affiliates, and outright scams are just a few of the problems erupting from this explosive market. In this presentation of the dynamic GLP-1 industry, we'll explore the myriad ways in which bad actors are infiltrating platforms and marketplaces to make a quick buck on desperate consumers. You'll get data on fraudulent behavior LegitScript has been tracking across the internet and learn about trends we're watching for as the market evolves. With practical tips and real examples of problematic behavior, you'll better understand your risk and learn what to watch out for.

EverC Room

Nov 13, 2024

From:

10:50 AM

To:

11:20 AM

The Future of Insurance Partnerships for Marketplaces

- Xander Fritz, Director, Risk & Insurance, DoorDash
- Chris Moore, Head of Apollo 1971, Apollo ibott 1971

What new insurance solutions do marketplaces need to solve? What are the challenges? How do you build insurance partnerships that are dynamic and fit for purpose. We will provide answers from the lens of one of the largest marketplaces (DoorDash) and the Insurer (Apollo).

​

Nov 13, 2024

From:

11:20 AM

To:

11:30 AM

Coffee Break

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Incognia Room

Nov 13, 2024

From:

11:30 AM

To:

12:00 PM

The ROI of T&S: How to Position Trust & Safety as a Revenue Imperative

- Ailís Daly, Panel Moderator, Head of Trust & Safety, WebPurify
- Patrick Lawler, Global Head of Safety Policy, Bolt
- Eoin O'Reilly, Director of Enterprise Risk, Etsy

Revenue and trust and safety are often not words that go hand-in-hand. At many companies, trust and safety is viewed as a cost center and teams that do this work can struggle to get the resourcing they need or have the work made a priority. However, in recent years, we’ve seen high-profile instances (e.g. Stop Hate for Profit, Cambridge Analytica, YouTube ad boycott, Musk-Twitter acquisition) of trust and safety incidents having a significant impact on a company's reputation, user base, and ultimately revenue, with companies learning that a loss of trust with one’s customers impacts their bottom line. This panel will probe deeper into how trust and safety leaders can ensure their organizations understand the criticality of investment in this space, develop products and features responsibly, and position this work as not just morally or legally necessary, but also an imperative for building a durable business.

LegitScript Room

Nov 13, 2024

From:

11:30 AM

To:

12:00 PM

Expanding to America: Legal Considerations & Structures

- Alex Kroeger, Attorney, Larson King
- Aurelija Pletiene, Director of Engineering, Vinted

Expanding into the US can be financially rewarding, but also open your company up to significant risk. In this session we will cover what steps marketplaces need to take to ensure their company is protected in a new market.

EverC Room

Nov 13, 2024

From:

11:30 AM

To:

12:00 PM

Combining Text and Tabular Data in Machine Learning

- James Hawrych, Machine Learning Engineer, Bumble

In this presentation we will discuss the importance of combining text and tabular data in machine learning models, particularly in customer support routing and classification. We will explore how to combine a tabular model with natural language approach (NLP) using a large language model, by fine tuning the LLM and combining text and tabular features using late fusion. The resulting multi-modal model considers both text and tabular data which allows for more accurate predictions, and in the customer support scenario, leads to an improved customer experience.

​

Nov 13, 2024

From:

12:00 PM

To:

12:10 PM

Coffee Break

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Incognia Room

Nov 13, 2024

From:

12:10 PM

To:

12:40 PM

Signals, Scale, and Strategy: How GetYourGuide Combats Supplier Fraud

- Poornima Sethu, Customer Success, Persona
- Gianmichele Zappia, Head of Risk and Fraud, GetYourGuide

For fast-growing global marketplaces, a robust and trustworthy supply base is crucial. But as platforms expand, so do the threats of sophisticated supplier fraud, from counterfeit sellers to complex money laundering schemes. In this session, moderated by Persona, GetYourGuide will share how they’ve successfully scaled their seller onboarding process across 190+ countries, all while ensuring compliance with local regulations like the DSA. Learn how they leverage advanced identity signals, cross-referencing, and link analysis to fight fraud without adding operational complexity, and walk away with actionable strategies to enhance your own fraud prevention efforts globally.

LegitScript Room

Nov 13, 2024

From:

12:10 PM

To:

12:50 PM

Platforms and Marketplaces: Protection Needs and Opportunities Through Embedded Coverage for Customers

- Spencer De Rosa, Insurance Manager, Wolt
- Rami Soysa, SVP – International Affinity, Marsh

Join our panel to explore the key findings from the latest Open and Embedded Insurance Observatory report, realized in collaboration with Marsh and Sure, on the protection needs and embedded protection opportunities of digital platforms and marketplaces. We will delve into how platforms and marketplaces are evolving, their unique risks, and the critical role of embedded protection in enhancing network effects and resilience. Key takeaways will include actionable insights on tailored protection solutions, the integration of technology for personalized coverage, and collaborative strategies for insurers and platforms. Attendees will gain practical knowledge to harness embedded protection as a growth enabler for their businesses.

EverC Room

Nov 13, 2024

From:

12:10 PM

To:

12:45 PM

Safety by Design for Online Communities

- Sasha Mathew, Head of Policy, Bumble
- David Sullivan, Executive Director, Digital Trust & Safety Partnership

This panel brings together expertise from across the T&S landscape, to articulate the concept of safety as a design paradigm for online communities, its benefits and rationale, and offer an approach for implementing safety by design at an organizational level. The panel will cover (and potentially extend beyond) the highlights of the soon-to-be-launched TSPA curriculum chapter on Safety by Design. Audience members can expect to gain, at a high level: - An understanding of the Safety by Design approach and standard frameworks for assessing risks of harm - An overview of implementing a Safety by Design approach within an organization

Marble Foyer

Nov 13, 2024

From:

12:30 PM

To:

1:30 PM

Networking Lunch

​

Grab lunch with old friends and new colleagues in the Marble Foyer.

Incognia Room

Nov 13, 2024

From:

1:15 PM

To:

1:45 PM

Marketplace Trends for 2025

- Juliet Eccleston, Founder and Strategic Advisor, Shared Advisory
- Erefa Fynecontry, Founder, IMÒ INTERNS
- Nicola Gandy, Director, Azacus.io
- Gabriel Isserlis, Founder & CEO, Tutti
- Alex Kroeger, Attorney, Larson King

Join industry leaders Juliet Eccleston, Nicola Gandy, Gabriel Isserlis, Erefa Coker, and Alex Kroeger as they delve into the evolving trends that will shape marketplaces in 2025. This dynamic session will explore key themes, from cybersecurity implications and innovative integrations to the transformative role of AI and internal talent marketplaces. Attendees will gain insights into the latest trends, practical use cases, and challenges that lie ahead, providing a comprehensive look at what marketplace leaders need to know to navigate an increasingly complex digital landscape.

LegitScript Room

Nov 13, 2024

From:

1:15 PM

To:

1:45 PM

Micro-Mobility – How Trust and Safety Data Has to Shape Regulation to Ensure Its Future!

- Jugs Chaudhery, Class Leader, Accident & Health, Apollo ibott 1971
- Daniel Severin, Head of Insurance, Bolt

On this panel we will discuss the struggles of late of micro-mobility providers but also how the long-term sustainability of Micro-Mobility operators relies on creating better regulation and fit for purpose insurance requirements. That can only be achieved by collaborating with regulators and demonstrating trust and safety with compelling risk data.

EverC Room

Nov 13, 2024

From:

1:15 PM

To:

1:45 PM

Building Trust Through Ad Safety: How to get Started with Revenue Policy

- Nardin Sarkis, Platform Policy Expert, Revenue, Discord

The session "Building Trust Through Ad Safety" offers a comprehensive introduction to foundational practices for ensuring ad integrity for marketplace and digital platforms. Attendees will learn key principles of ad safety, including brand safety, fraud prevention, and creating buy in from XFN stakeholders. The session will cover the essentials of developing effective revenue policies that balance business development with user trust. Key takeaways include actionable strategies, best practices, and tools for building a secure and profitable ad ecosystem.

​

Nov 13, 2024

From:

1:45 PM

To:

1:55 PM

Coffee Break

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Incognia Room

Nov 13, 2024

From:

1:55 PM

To:

2:25 PM

How Quickly Will Autonomous Vehicles Dominate Marketplaces?

- Ben Loewenstein, European Policy & Government Affairs, Waymo
- Rebecca Marsden, VP of Commercial Finance, Oxa
- Chris Moore, Head of Apollo 1971, Apollo ibott 1971

Autonomous vehicles (AVs) are poised to revolutionize the rideshare and delivery industries through strategic partnerships between AV companies and major platforms like Uber and DoorDash. This session will explore the rapid advancements in autonomous technology and how these partnerships are expanding, reshaping logistics and mobility across marketplaces. Our panelists from Oxa, Uber, DoorDash, and Waymo will discuss the current state of autonomous vehicle integration, the challenges and opportunities ahead, and how large-scale adoption could change the future of both consumer and B2B marketplaces. Join us to dive into how quickly AVs will dominate and disrupt these sectors, driving innovation and new growth opportunities.

LegitScript Room

Nov 13, 2024

From:

1:55 PM

To:

2:25 PM

As MiCA Comes Into Effect, Here’s What Companies Need to Know

- Ted James, Associate Legal Counsel, LegitScript
- Luca Jarone, Marketplace Solutions Consultant, LegitScript

The European Union’s Markets in Crypto Assets regulation (MiCA) is a sweeping set of measures that aim to maintain financial stability by regulating crypto assets. Set to go into full effect in December, MiCA provides a framework for monitoring compliance and evaluating legal and reputational risk for entities touching the crypto asset space. How will this impact internet companies? Because this is a nascent framework, MiCA lacks a specific history of interpretation, litigation, and enforcement, not to mention the manner in which it will interact with existing regulatory schemes such as anti-money laundering and consumer protection regulations. Risk assessments will need to remain dynamic, and entities with exposure need to continuously monitor the moving pieces. In this presentation, LegitScript Associate Counsel Ted James helps you understand the framework of MiCA, explains how it impacts internet companies, and offers insight on balancing.

EverC Room

Nov 13, 2024

From:

1:55 PM

To:

2:25 PM

The State of Trust and Safety in the Sharing Economy

- Claire Galbois-Alcaix, Sr Director, Jumio

Fostering a relationship of trust and an environment of safety goes well beyond keeping fraudsters out. It’s become a brand imperative. In this session, we will provide an overview of the sharing economy, including the factors to consider as you seek to build trust and safety through an online identity verification program. You will learn about: The Sharing Economy at a Glance The State of Trust and Safety in the Sharing Economy How the Industry is Working to Instill Trust and Safety Challenges with Online Identity Verification Five Elements of a Successful Solution

​

Nov 13, 2024

From:

2:25 PM

To:

2:35 PM

Coffee Break

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Incognia Room

Nov 13, 2024

From:

2:35 PM

To:

3:05 PM

The Red Thread of Trust and Safety in Marketplace Operations

- Fernanda Castillo, T&S Manager, Wallapop
- Chris Downie, Founder, Pasabi
- Dom Sparkes, T&S Director, Concentrix

T&S Director for Concentrix Dom Sparkes will explore the challenges and issues faced by retailers and marketplaces in terms of Trust and Safety throughout the industry. T&S Manager at online marketplace Wallapop Fernanda Castillo and Chris Downie, Founder of Fraud Detection platform Pasabi, will discuss their views from the angle of both the classified and retail sectors and how T&S is no longer just a moderation cost, but a company-wide thread of risk management. You will learn about process, compliance, technology and more, with real examples of T&S from two fast-growing companies.

LegitScipt Room

Nov 13, 2024

From:

2:35 PM

To:

3:05 PM

Marketplaces are the Present, and Future, of Gen AI Embedded Payments

- Jason Howard, CEO, Caf
- Ambreen Khasru, Global Head of Compliance, YouLend
- Holly Sandberg, Director of Trust and Security, Reverb

Marketplaces were at the vanguard of embedded payments. In the always-on, connected economy that marketplaces helped create, embedded payments are the fuel that powers easy, seamless digital transactions. The rise of embedded finance and connected commerce have made payments seamless and “invisible” to the consumer, and while this is highly convenient, it also presents challenges in fighting fraud and identity verification. Marketplaces banks and payment providers have to be able to accurately identify who they are interacting with and authorizing to send and receive payments across the entire digital spectrum.

EverC Room

Nov 13, 2024

From:

2:35 PM

To:

3:05 PM

How to Build a Marketplace with a White Sheet of Paper

- Juliet Eccleston, Founder and Strategic Advisor, Shared Advisory
- David Stapleton, Founder, BUA FIT

Inspired by the success of BUA FIT, this session will explore how to create a marketplace from scratch. Learn how BUA FIT originally connected fitness trainers with clients in parks and online, turning a simple idea into a thriving platform which has recently pivoted to a B2B wellness marketplace . We’ll cover essential topics such as identifying market gaps, building a scalable platform, and fostering community engagement. Whether you're starting a marketplace or improving an existing one, this session offers practical insights for turning a blank slate into a successful business.

​

Nov 13, 2024

From:

3:05 PM

To:

3:15 PM

Coffee Break

​

Incognia Room

Nov 13, 2024

From:

3:15 PM

To:

3:45 PM

Developing Trust & Safety Policy Best Practices for your Marketplaces

- Laura DeBenedetto, Product Policy Manager, Meta
- Camilla Hegarty, SVP Global Practice Lead & Business Development T&S, Teleperformance
- Aurelija Pletiene, Director of Engineering, Vinted

This session will explore the essential components of creating and implementing effective trust and safety policies in today's digital landscape. The panel will discuss the development of comprehensive policies, the integration of best practices, and the importance of cross-functional collaboration. Attendees will learn about real-world examples and strategies for addressing challenges, ensuring compliance, and fostering a safe and trustworthy environment for users. Don't miss this opportunity to gain valuable insights from industry leaders and enhance your understanding of trust and safety policy development.

LegitScript Room

Nov 13, 2024

From:

3:15 PM

To:

3:45 PM

Navigating Insurance Challenges in Micromobility: Ensuring Sustainability and Operational Viability

- Daniel Severin, Head of Insurance, Bolt
- Sam Tiltman, Head of Sharing Economy and Mobility Industry Group UK, Marsh Limited

This panel will delve into the critical relationship between micromobility operations and insurance sustainability, exploring the challenges and opportunities that lie ahead. We will examine the current insurance landscape, focusing on the viability and sustainability of insurance models for micromobility. Additionally, we will address the importance of collaboration within the insurance industry and the regulatory considerations that impact operations, as well as exploring future trends that could shape the insurance framework for micromobility.

EverC Room

Nov 13, 2024

From:

3:15 PM

To:

3:45 PM

Interview With The Hacker

- Pearlé Nwaezeigwe, Trust and Safety Consultant
- Willem T, Technical Director, Azacus.io

Have you ever wondered what makes a hacker tick? Thought about how or why they could possibly wish to target your scaling business or emerging platform? What value they might get from you, and what kind of damage they might try to inflict? What better way to find out than to ask them in person!? Willem is a professional Penetration Tester, sometimes referred to as an "ethical hacker" or as we like to say, a friendly one. Join Willem in conversation with the Yoncé of Tech Policy, Pearlé Nwaezeigwe, for what promises to be a memorable highlight of your 2024 Global Summit. Find out about the path behind the person, the hacker's mindset, and how Pentesting can form the foundations of your Cyber Security plans.

Marble Foyer

Nov 13, 2024

From:

3:45 PM

To:

4:10 PM

Afternoon Coffee Break

​

Have a coffee with old friends and new colleagues in the Marble Foyer.

Incognia Room

Nov 13, 2024

From:

4:10 PM

To:

4:50 PM

A Strong Defence – Managing Marketplace Claims in a Tough Legal Environment

- Jessica Ballard, Vice President - Risk, Claims, Customer Support, Outdoorsy
- Ian Beckett, Claims Manager, Apollo ibott 1971
- Flavia De Mattia, Head of Risk & Insurance Analytics, Lime

Discussion on how there is a lot of uncertainty with regulation and responsibilities of marketplaces and the challenges this brings in a claims situation. How risk management and key trust and safety partnerships can make for better claims defences and thus save marketplaces money. Panellists from Turo, Lime and DoorDash.

LegitScript Room

Nov 13, 2024

From:

4:10 PM

To:

4:50 PM

Monetising Your Payments as a Marketplace

- Alex Mackenzie, Director & Co-Founder, Ryft
- Sam Royle, Co-Founder & CEO, SoSquared
- Chloe Smith, Co-Founder & CEO, Tuft

This session will explore how marketplaces can shift from traditional SaaS fee models to unlock hyper-growth by adopting a Payments-as-a-Service (PaaS) approach. We will discuss the key strategies, technologies, and operational shifts needed to transition, highlighting how payments can become a core revenue driver rather than a cost center. Attendees will gain insights into practical steps for scaling through PaaS and learn from real-world examples of marketplaces that have successfully made this transformation.

EverC Room

Nov 13, 2024

From:

4:10 PM

To:

4:50 PM

Integrating Sextortion Prevention into Trust & Safety Strategies

- Will Gardner, CEO, ChildNet International
- Arnika Singh, Co-Founder, Social & Media Matters
- Michael Tunks, Online Safety Principal CSA, Ofcom
- David Wright, CEO, SWGfL

This session explores the growing threat of sextortion on digital platforms, fueled by advanced AI and deepfake technologies. With sextortion cases rising, platforms face increasing challenges in trust and safety. We'll examine how these attacks exploit vulnerabilities, the lack of robust detection systems, and the limited resources available to victims. The session will highlight preventive strategies, technical solutions, and regulatory frameworks needed to protect users, reduce platform risk, and enhance community trust. Attendees will gain insights into proactive measures to mitigate sextortion and safeguard their platforms.

​

Nov 13, 2024

From:

4:50 PM

To:

5:00 PM

Coffee Break

​

Incognia Room

Nov 13, 2024

From:

5:00 PM

To:

5:30 PM

TBD

​

LegitScript Room

Nov 13, 2024

From:

5:00 PM

To:

5:30 PM

Incident Response Best Practices

- Jessica Ballard, Vice President - Risk, Claims, Customer Support, Outdoorsy
- Kristin Kupiec, Associate Manager, Community Response, DoorDash

Incidents and legal threats are inevitable, regardless of how robust your trust and safety policies may be. Join this session for a comprehensive roadmap for preparing and responding to such events, emphasizing the importance of centralized monitoring and information preservation. It details effective engagement strategies with users, media, law enforcement, and attorneys, highlighting empathy and timely responses. The session will offer practical advice on managing user complaints, social media crises, and legal inquiries while maintaining a strong legal posture. Attendees will learn how to turn challenging situations into opportunities to reinforce trust and safety within their platforms.

EverC Room

Nov 13, 2024

From:

5:00 PM

To:

5:30 PM

Anything You Can do, AI Can Do Better…

- Deniz Atabey Alkan, Director of Reviews, Trustpilot
- James Smith​​​​, Head of Trust and Safety, Protection Group International

What will solve the most egregious of online harms? Machine Learning? AI? AGI? How about carbohydrates …? In this session, we get a rare glimpse into the human-led tech-enabled world of PGI, the bespoke Digital Intelligence agency you’ve never heard of. We are also very proud to welcome review industry giants Trustpilot, whose ambitious scaling plans place AI detection an at the operational core. Together we will attempt to answer the question: “what will humans do when the machines take over?” Audience participation will be encouraged, as we find out when to harness processing-power and when to harness brain-power. Walk away from Day Two considering how you might configure your operations to leverage the best of both worlds.

AON, 122 Leadenhall St, EC3V 4AN

Nov 13, 2024

From:

5:30 PM

To:

7:30 PM

Networking Reception hosted by Aon

Join us for an exclusive Networking Reception at AON, where the world's foremost leaders in risk management and marketplace dynamics will come together to foster collaboration, share insights, and build meaningful connections. Hosted as part of the Marketplace Risk Global Summit, this evening event promises to be a highlight of the summit.

The Counting House, EC3, 50, Cornhill, London EC3V 3PD

Nov 13, 2024

From:

7:30 PM

To:

9:30 PM

Nightcap hosted by Platform Economy UK

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After a long day of panels, keynotes and presentations join Platform Economy UK at our nightcap drinks this evening. Expect founders, policy professionals and more from the Platform Economy community.

Lloyd's of London, One Lime Street, London, EC3M 7HA

Nov 14, 2024

From:

8:00 AM

To:

9:00 AM

Check In & Registration

Be sure to arrive early at Lloyd's Main Reception to collect your name badge and enter through security.

LegitScript Room (11th Floor)

Nov 14, 2024

From:

9:00 AM

To:

9:40 AM

Keynote: Building, Raising and Growing With Regulation in Mind

- Dom Hallas, Executive Director, Startup Coalition
- John Spindler, General Partner & Co-Founder, Twin Path Ventures

Join Dom Hallas, Executive Director of the Startup Coalition, and John Spindler, General Partner and Co-Founder at Twin Path Ventures, for a discussion on thinking about regulation as you build your startup, what we're likely to see from the Government in the coming months and years, and how you should best approach new regulatory challenges. In this informal discussion expect insights from both Dom and John's careers, and an inside track on how you can operate, raise and grow your startup with regulation in mind.

Marble Foyer

Nov 14, 2024

From:

9:40 AM

To:

9:55 AM

Morning Coffee Break

Grab coffee with old friends and new colleagues at the Marble Foyer.

Incognia Room

Nov 14, 2024

From:

9:55 AM

To:

10:40 AM

The Rise of Scams: Protecting Your Marketplace and Rebuilding Trust

- Jessica Ballard, Vice President, Risk, Claims, Customer Support, Outdoorsy
- Roy Zur, Founder & CEO (Stealth), Team8

As scams rise, digital marketplaces face a critical challenge: protecting users while maintaining trust. In this session, Roy Zur, a serial cybersecurity and FinCrime entrepreneur, will unveil a 360-degree approach to scam protection that covers prevention, detection, intervention, and remediation. Attendees will learn how to proactively safeguard their marketplace with behavior modification, real-time threat detection, scam intervention, and incident response. With actionable insights and proven strategies, you'll be empowered to reduce fraud, protect your community, and rebuild trust. This session offers founders and platform leaders practical steps to outsmart scammers and create a safer, more reliable marketplace.

LegitScript Room

Nov 14, 2024

From:

9:55 AM

To:

10:40 AM

Beyond KYB and KYC: Why Marketplaces Need to ‘Know Your User`

- Lee Clifton, Global Head of Payments Performance and Strategy, Stripe
- Vasileios Konteas, Head of Due Diligence and KYB, DHPay
- Emma Lindley, Managing Director, Caf
- Holly Sandberg, Director of Trust and Security, Reverb

In the marketplace economy, the notion of who and what is a “business” becomes increasingly blurry. When individuals are buying and selling to one another, then technically every person becomes a business. In this reality, marketplaces cannot rely on KYB and KYC in the traditional sense. Instead, they must adopt more dynamic and flexible identity verification processes that can accommodate the diverse nature of their users. This involves leveraging advanced technologies like AI and machine learning to continuously monitor transactions and behaviors, ensuring that both buyers and sellers are legitimate and trustworthy.

EverC Room

Nov 14, 2024

From:

9:55 AM

To:

10:40 AM

Moderation Design Frameworks for Online-Offline Platforms

- Sasha Mathew, Head of Policy, Bumble
- Charlie Nevill, Head of Strategy and Enablement, Bumble

Online-offline platforms vary vastly in their design, user base, business models and affordance sets. As such, there is less industry convergence on a baseline approach to making foundational moderation decisions for platforms that facilitate online and offline contact amongst their users. This panel seeks to highlight some of these threshold questions for a moderation team at an online-offline platform, and throw light on best practice approaches to decision-making in these areas from a range of platforms across the industry. Some themes the panel will explore: designing a harm assessment framework that effectively accounts for the dimensions of offline harms, building a taxonomy of offline harms, assessing evidence and evaluating competing claims, building a strong ecosystem of local partners, in-the-moment crisis response and evaluating the felt experience of safety interventions.

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Nov 14, 2024

From:

10:40 AM

To:

10:50 AM

Coffee Break

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Incognia Room

Nov 14, 2024

From:

10:50 AM

To:

11:20 AM

Policy as a Risk Management Tool

- Agnes Evrard, Director, Trust and Safety, Brainly

Policy is one of the most important risk assessment and risk management tools as it sets up a company's direction from the very early days. Come learn how to use policies to understand; - How to set up foundational policies - How to involve stakeholders - How are the key metrics to get stakeholders' buy-in.

LegitScript Room

Nov 14, 2024

From:

10:50 AM

To:

11:20 AM

Scaling Trust & Safety Operations as Your Marketplace Grows

- Camilla Hegarty, SVP Global Practice Lead & Business Development T&S, Teleperformance
- Ryan Stevens, VP, Marketplace Strategy, Clutch

This session will explore the challenges and strategies associated with expanding trust and safety operations in rapidly growing marketplaces. The panel will share their expertise on scaling teams, leveraging data analytics, and implementing effective policies to maintain a secure and trustworthy platform. Attendees will learn about best practices for managing growth while ensuring the safety and satisfaction of users. Don’t miss this opportunity to hear from top leaders in the field and gain valuable insights on successfully scaling trust and safety operations.

EverC Room

Nov 14, 2024

From:

10:50 AM

To:

11:20 AM

Using AI to Drive Positive Impact in Online Marketplaces

- Sasha Haco, CEO & Founder, Unitary
- Sophie Walsh, Head of Trust & Safety, Depop

How can online marketplaces leverage AI to improve safety and reduce risk? Where can AI help, and where are the gaps? We'll dig into specific use cases of where AI is making a difference, where we see potential, and where the gaps are.

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Nov 14, 2024

From:

11:20 AM

To:

11:30 AM

Coffee Break

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Incognia Room

Nov 14, 2024

From:

11:30 AM

To:

12:00 PM

Why Traditional KYC Isn't Enough: New Approaches to Trust in Digital Platforms

- Ilya Brovin, Chief Growth Officer, Sumsub
- Mark Taylor, Global Head of Financial Crime / MLRO, CEX.IO

Traditional Know Your Customer (KYC) processes are struggling to keep up with the rapidly changing landscape of online threats. In this session, we will dive into the limitations of conventional KYC methods and explore new, more effective approaches for verifying user identities and building trust throughout the entire user journey. Learn how to leverage behavioral analytics and advanced fraud prevention techniques to enhance security while delivering a seamless user experience. We will also provide practical insights on how to integrate these innovative strategies into existing digital platforms and marketplace frameworks. Finally, we’ll look ahead at the future of trust and verification, helping you prepare for the emerging challenges and opportunities in the digital marketplace ecosystem.

LegitScript Room

Nov 14, 2024

From:

11:30 AM

To:

12:00 PM

Identifying Best Practices for AI and Automation in Trust and Safety

- Síne Creamer, Global Head of Content and Safety, Legal, Bumble
- Miriam Estrin, Senior Manager, Government Affairs and Public Policy, Google
- David Sullivan, Executive Director, Digital Trust & Safety Partnership

Artificial Intelligence (AI) and automation enable trust and safety operations to scale to address the speed and volume of abusive content and behavior online. Although AI and automation are not a panacea and come with several challenges and limitations, addressing content and conduct-related abuse at-scale is not possible without them. This presentation, based on a forthcoming report from the Digital Trust & Safety Partnership, will identify use cases and best practices for using AI in trust and safety, including opportunities for generative AI.

EverC Room

Nov 14, 2024

From:

11:30 AM

To:

12:00 PM

Workshop Part 1: Building Parental Trust in Online Content

- Farah Lalani, Senior Manager, Trust & Safety, Amazon Prime Video

Parents face many challenges when managing their children's online content exposure. This workshop will explore how platforms can help parents make informed decisions by providing key signals and implementing effective age-gating. We'll also discuss the role of algorithms in curating content, the importance of exposing adolescents to appropriate mature themes, and how AI can enhance moderation for trusted content tailored to age and preferences. The goal is to develop actionable strategies for safer, more informed online experiences for children.

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Nov 14, 2024

From:

12:00 PM

To:

12:10 PM

Coffee Break

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Incognia Room

Nov 14, 2024

From:

12:10 PM

To:

12:50 PM

The Future of Marketplace Payments

- Lyall Cresswell, CEO, Transport Exchange Network
- Nick Fulton, Marketplace Product Advisor
- Kebbie Sebastian, CEO, Merge
- Craig Wordsworth, Head of Risk, Uber Payments UK

In this session, we’ll explore the evolving world of payments for online marketplaces. We will dive into the challenges of meeting the demand for fast, seamless payments while maintaining the safeguards needed for secure digital transactions. We’ll also discuss the value of offering payment and financing options that cater to local market needs. Finally, we’ll look into the role that generative AI (GenAI) may play to enhance processes like onboarding, risk management, and fraud prevention, helping to improve customer experiences and optimise costs.

LegitScript Room

Nov 14, 2024

From:

12:10 PM

To:

12:45 PM

Scale-Up Technology Enablement for Marketplaces Where Risk & Fraud Mitigation Become Key Pillars for Growth

- Jessica Christenson, Commercial Advisor, Scalably
- Luke Hilton, VP Solution Engineering, Marketplacer
- Neil Tunbridge, Marketplace BD, Viva.com

We’ll explore how the adoption of technology services allow for Risk and Fraud Mitigation can sit at the heart of high-growth businesses (scale-ups) but instead of being seen as inhibitors, they can act as springboards for success. With a cross section of Marketplace SaaS Technology (Marketplacer), a Cross Border Marketplace (Refurbed) and Platform integration Services (Scalably) the panel should be able to demonstrate the various technologies that sit at the heart of growth Platform businesses, but also the various roles they play and how their interconnectedness can act as a superpower.

EverC Room

Nov 14, 2024

From:

12:10 PM

To:

12:40 PM

Workshop Part 2: Building Parental Trust in Online Content

- Farah Lalani, Senior Manager, Trust & Safety, Amazon Prime Video

Parents face many challenges when managing their children's online content exposure. This workshop will explore how platforms can help parents make informed decisions by providing key signals and implementing effective age-gating. We'll also discuss the role of algorithms in curating content, the importance of exposing adolescents to appropriate mature themes, and how AI can enhance moderation for trusted content tailored to age and preferences. The goal is to develop actionable strategies for safer, more informed online experiences for children.

Marble Foyer

Nov 14, 2024

From:

12:30 PM

To:

1:30 PM

Networking Lunch

Grab lunch with old friends and new colleagues in the Marble Foyer.

Incognia Room

Nov 14, 2024

From:

1:15 PM

To:

1:45 PM

What Will the New Labour Government Mean for the Sector?

- Lina Ghazal, Head of Regulatory & Public Affairs, VerifyMy
- Carrie-Anne Myers, Professor in Criminology and Victimology, City St George's, University of London
- Simon Newman, CEO, Online Dating and Discovery Association

An overview of the current legislative landscape across the UK and Europe, focusing on the Online Safety Act. I will also take a more in-depth look at what we expect to see during the current Parliament from the new Government in terms of proposed regulations, codes of practice and guidance as well as what the first few months have told us so far.

LegitScript Room

Nov 14, 2024

From:

1:15 PM

To:

1:45 PM

Building the Future: Cultivating the Next Generation of Trust and Safety Leaders

- Tess Buckley, Digital Ethics and Artificial Intelligence Safety, techUK
- Megha Mishra, President, GirlsWhoML
- Darshini Santhanam, Founder & Managing Director, The Human Skills Company
- Aditi Udaybhaskar, Program Manager for Trust & Safety Compliance, Meta

This panel delves into key themes pivotal for cultivating the next generation of trust and safety leaders, emphasizing community-building, mentorship, education and upskilling, and diversifying the tech talent pipeline as crucial components. Drawing from civil society, nonprofit, academic, and industry perspectives, it showcases the impact of career development programming, university collaborations, and impact-oriented hiring practices in a shifting and uncertain future of work in trust and safety. It underscores the industry’s evolution and professionalization, including new formal and informal education pathways, resource hubs, and best practices.

EverC Room

Nov 14, 2024

From:

1:15 PM

To:

1:45 PM

Workshop Part 1: Train Your Own AI Risk Model

- Shaun Shirazian, CPO (Former), Pipedrive
- Ibby Syed, CEO, Cotera

The goal is to take a large amount of public sentiment data from a public company (like Chipotle) and guide the participants on how they can train an AI model to have predicted Chipotle's bout of e.coli before it actually happened. The rest of the talk will be centered around using your CX team to know about risk before it actually happens.

​

Nov 14, 2024

From:

1:45 PM

To:

1:55 PM

Coffee Break

​

Incognia Room

Nov 14, 2024

From:

1:55 PM

To:

2:25 PM

The Online Marketplace of Financial Sextortion

- Avi Jager, Director of Child Safety & Human Exploitation, ActiveFence
- Pearlé Nwaezeigwe, Trust and Safety Consultant

Sextortion has surged by 18,000% since 2021, driven by an underground marketplace managed by groups like the Yahoo Boys. This hidden economy fuels sextortion by trading hacked nudes, scamming scripts, and fake social media profiles, making it a significant blind spot in platform security. Few recognize the full scope of this marketplace, which especially targets minors. This proposal focuses on the overlooked scale of these operations and advocates for a proactive, marketplace-driven strategy, targeting key transaction points to improve detection and collaboration across platforms to combat sextortion effectively.

LegitScript Room

Nov 14, 2024

From:

1:55 PM

To:

2:25 PM

Frictionless Age Assurance: Protect Your Revenue, Reputation, and Your Users

- Ed Harries, Independent Payments Consultant
- Tom Hodgson, CCO, VerifyMy

For many businesses that sell age-restricted products and content on marketplaces, accurately determining the age of their users online is critical. However, implementing age assurance shouldn’t cost you business. This session focuses on how businesses can implement frictionless age assurance solutions that offer a quick and accurate way of determining user ages, whilst ensuring compliance with age-related regulations around items such as alcohol, vapes, kitchen knives, pornography and pharmacy medicines, as well as more recent, comprehensive legislation including the UK’s Online Safety Act and the EU’s Digital Services Act. These solutions can ensure full compliance whilst also minimising business disruption and ensuring a seamless user experience. Plus, discover more on our latest, ground-breaking proprietary age assurance solution that leverages just an email address to estimate a user's age.

EverC Room

Nov 14, 2024

From:

1:55 PM

To:

2:25 PM

Workshop Part 2: Train Your Own AI Risk Model

- Shaun Shirazian, CPO (Former), Pipedrive
- Ibby Syed, CEO, Cotera

The goal is to take a large amount of public sentiment data from a public company (like Chipotle) and guide the participants on how they can train an AI model to have predicted Chipotle's bout of e.coli before it actually happened. The rest of the talk will be centered around using your CX team to know about risk before it actually happens.

​

Nov 14, 2024

From:

2:25 PM

To:

2:35 PM

Coffee Break

​

Incognia Room

Nov 14, 2024

From:

2:35 PM

To:

3:05 PM

Leveraging your Community to Scale your Marketplace

- Saasha Celestial-One, Co-Founder & COO, Olio

Olio's grassroots growth strategy - howe we got started and scaled to now having 160,000+ volunteers spreading the word and rescuing food, cost effectively establishing supply and demand in thousands of communities all around the world.

LegitScript Room

Nov 14, 2024

From:

2:35 PM

To:

3:05 PM

The Future of Work: How Marketplaces Shape the Talent of Tomorrow

- Zandre Coetzee, VP of Finance, Job & Talent
- Matthew Horrocks, Head of Private Equity, Malt
- Tom Lamb, Head of UK, Aria
- Darshini Santhanam, Founder & Managing Director, The Human Skills Company

Join Europe's leading freelance and temporary work marketplaces as they share insights into the evolving world of talent and what the next three years could mean for enterprise organizations. Discover how platforms like Malt and JobandTalent are transforming the talent experience for both "blue collar" and "white collar" workers, and how they’re adapting to new trends in workforce flexibility and worker engagement. Don’t miss this opportunity to learn about the future of freelance and temp work and what it means for your business.
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