Schedule | Marketplace Risk

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AGENDA

Mon, Sep 16

Welcome Reception hosted by Seyfarth

Advisory Board Dinner / Sponsored Dinners

Tue, Sep 17

Check In & Networking Breakfast

Opening Session: Roles, Responsibilities and Operating Models for Safer Online Marketplaces and Online Platforms

Success Stories: Pioneering AI Technology to Crack Down on Counterfeits

Leveraging AI for Trust & Safety Beyond Content

Law Enforcement Response in the World of Trust, Safety & Fraud

The Forming of The Coalition for Trusted Reviews

Workshop: Using Metrics to Make the Case for Investment

Cultivating the Next Generation of Trust and Safety Leaders

Defeating Ban Evasion: Advanced Fraud Prevention Strategies for Multisided Platforms

How Much Do Consumers Care About Trust and Safety?

Workshop: Train Your Own AI Risk Model (Part 1)

The New York City Fair Chance Act's Application to Platforms & Marketplaces

License to Ride: How Uber is Taking Their Trust and Safety to the Next Level with Riders and Drivers

A Graduated Approach to Risk: Protecting Platforms Across the Customer Journey

Using Shared Intelligence to Protect Against Marketplace Fraud Risks

Workshop: Train Your Own AI Risk Model (Part 2)

Cross-Border Complexity Impacting Businesses' Ability to Grow

Right Experience, Right Moment: Unlocking Marketplace Success by Balancing Risk and Conversion

Overcoming Fraud Challenges in Online Marketplaces - Without Impacting UX

The Evolution of Identity and Importance of Brand to Enhance Trust, Security, and User Experience

Making the Case: Measuring ROI for Trust & Safety

The Fraudster Playbook: Step-by-step Instructions for Defrauding Peer-to-Peer Marketplaces

Networking Lunch

Profile of a Bad Actor: Who's Committing Review Fraud?

Moderation Challenges in Online to Offline Platform Settings

Resilience in Growth: Vinted’s Battle Against Fraud

Scaling Trust & Safety Operations as Your Marketplace Grows

Trust & Safety Mentor Match

Navigating Complex Compliance Cases: A Balanced Approach

AI at the Gates: Combating AI-Driven Assaults on the Customer Experience

Trust and Safety Best Practices: An Industry-Wide Approach

Navigating Trust and Safety in the Digital Marketplace: Strategies, AI Integration, and Future Regulations

Trust & Safety Mentor Match

Developing Trust & Safety Policy Best Practices

Navigating Cultural Flashpoints in Your Marketplace

Building Marketplace Trust: Reviews, Relationships, and Community

Trust & Safety Mentor Match

Organized Retail Crime - Fighting Sophisticated Threat Actors in P2P Marketplaces

Afternoon Coffee Break

Trauma-Informed Trust & Safety: Programs to Support Mental Health on Platforms and in the Workplace

Foretelling Fraud: Ensuring an Advantage is in the Cards

How Generative AI Works and How to Use It

The How, When, and Why of Assessing 3P Content Moderation Systems

Trust & Safety Mentor Match

Child Safety in the Marketplace: Prevention and Readiness (from Product to Regulations)

Building Customer Trust Through Authentic User Experience

Mitigating Fraud and Chargebacks in a Marketplace Model

Incident Response Best Practices

TBD

Networking Reception

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